Director, Product Management at Docusign

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What youll doThis role is focused on accelerating AI product development across Docusign by providing essential services and frameworks while also building and owning core foundational AI features like deep contract understanding. You will lead efforts to enable other teams to build AI features and occasionally co-develop initial product versions ensuring efficient and scalable AI solutions.The ideal candidate will have extensive product management experience a deep understanding of the AI development lifecycle and a proven ability to ship AI products or platforms at scale. This role also involves optimizing AI services for efficiency and contributing to AI governance.This position is a people manager role reporting to GVP B2B Product Management.ResponsibilityOwn foundational AI capabilitiesAccelerate AI-driven product development across Docusign by providing services frameworks and guidelines for established and new scenariosBuild and maintain AI services and frameworksDevelop maintain and improve infrastructure AI services and frameworks so that each team can take advantage of common scenarios at scale across geographies and in a secure data compliant environment (e.g. capture embeddings vectorize search RAG etc.)Optimize AI services for scale cost and latencySet the AI governance and compliance standard for Docusign Set the gold standard for how sensitive customer data is handled for the whole company and provide the necessary training communication brand guidelines core services and review process to continue to deliver on Docusigns trust promise to our customersJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.What you bringBasic12 years experience in building software ideally at scale and for enterprisesExperience defining launching and scaling demonstrably successful productsExperience managing teams of 5-10 PMs with managers reporting to youExperience supporting multiple product lines or initiatives simultaneously while thoughtfully building services to support themAbility to navigate and drive collaboration within a complex organizational structure involving not just engineering and data science teams but also field teams that need product education for enablement marketing etc.PreferredStrong bias to action sense of ownership and clarity of communicationDeep understanding of the AI development lifecycle experience working through typical constraints (e.g. data annotation speed) familiarity with common AI pitfalls and their remedies and a strong grasp on basic concepts in building machine learning models natural language processing and document understandingExperience using or building with open source and commercial solutions available for accelerating AI product developmentAbility to translate complex AI concepts into clear product strategies company-wide policies and feature opportunitiesDemonstrated experience in the end-to-end lifecycle of AI product development from ideation to deployment and optimizationExperience in setting the vision and strategic direction of AI initiatives and platform investmentsUnderstanding of the complexities involved in operating AI services in a large-scale enterprise environment including considerations for cost performance reliability security and governanceAwareness and understanding of best practices in AI governance data privacy and ethical AI developmentExperience in establishing processes or guidelines for responsible AI deploymentAbility to convert this into simple communication that informs and builds trust with our customersBased in the Seattle areaWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.Based on applicable legislation the below details pay ranges in the following locations:California: $202800.00 - $327625.00 base salaryWashington Maryland New Jersey and New York (including NYC metro area): $193100.00 - $286500.00 base salaryThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.EEO StatementIts important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.EEO Know Your Rights posterRequired Experience:Director Key Skills Category Management,Athletics,Customer,ABAP,Hydraulics,ITI Employment Type : Full-Time Department / Functional Area: Product Management Experience: years Vacancy: 1 Monthly Salary Salary: 202800 - 327625