Director, Product Management at PayPal

Job Summary

This job establishes a cohesive product vision and strategy across the company, leading product strategy development with cross‑functional teams. It balances innovative design with technical implementation while meeting regulatory requirements and customer needs. The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data‑driven decisions. Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment.

Essential Responsibilities

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Lead product strategy development and develop a clear, executable view of the product strategy with cross‑functional stakeholders.
• Influence the architectural roadmap and balance innovative design with technical implementation, regulatory requirements, time‑to‑market, customer needs and product profitability.
• Champion the customer experience and prioritize customer needs in product requirements and decision making.
• Define and use metrics that inform product success, including usability studies, research and market analysis.
• Standardize workstreams to include analytics, customer discovery, market research and competitive analysis to drive data‑driven decision‑making.
• Be responsible for product profitability, including budgetary decisions.
• Lead operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews, interfacing with senior leadership as needed.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
• 2 years of experience leading others.

Additional Responsibilities & Preferred Qualifications

Key Responsibilities

• Lead the product management team and collaborate with cross‑functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
• Own the end‑to‑end product lifecycle, from ideation to launch, for new features and innovations.
• Define clear priorities, align with stakeholders, and ensure timely delivery.
• Stay ahead of industry trends, AI advancements and competitor offerings to inform decision‑making.
• Collaborate with engineering, design, data science and other product teams for seamless execution of features.
• Utilize data and analytics to drive decisions, measure success and optimize platform performance, experience and scalability.
• Take a testing and validation mindset with a drive to act and learn based on data and discovery.
• Present product vision, strategy and performance metrics to senior leadership and other key stakeholders, driving alignment across teams and departments.

Qualifications

• Proven track record of leading and growing high‑performing product teams.
• Strong understanding of AI/ML technologies and their application to real‑world products, in particular assistants and LLMs.
• Experience managing products and aligning product development with business objectives.
• Ability to identify product opportunities, define clear solutions and drive execution in a fast‑paced, rapidly changing environment.
• Understanding of servicing channels, customer pain points, and customer service an plus.
• Payments, financial services and e‑commerce experience an plus.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].