Director, Renewals, APJC at Cloudflare

About UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: Singapore SydneyOverview:The Director of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers based regionally that focus on renewing and managing existing accounts across APJC. This role is available in Singapore or Sydney.Strong sales customer management business acumen and the ability to quickly assess and understand a customers needs are essential to success in this role. Working with cross functional GTM leaders the team will play a pivotal role in renewal and retention of customers by carefully managing and monitoring their customer base outreach forecasting and implementing the correct renewal strategy.What you will do:Lead guide and develop a regional Renewals team that is focused on customer success retention upsells and cross sells.Guide the team through renewal opportunities forecasting negotiation and close of renewals prior to contract expiration.Accurately forecast projected revenue attainment and performance of the Renewals team.Mentor team members through observation of their work and develop learning plans to improve their abilities skills and knowledge of the Cloudflare platform renewal strategies and client-facing skills.Work with GTM leaders to drive sales through optimizing processes training of the team and development of a culture of collaboration learning and success.Drive monthly/quarterly updates and quarterly business reviews.Potential travel up to 25%The ideal candidate will possess the following experience and skills:7 years of progressive leadership experience in Customer Success Renewals or Sales10 years of commercial experience in the full sales cycle within the high-tech/SaaS industry specifically managing complex accounts5 years leading a regional team across APJCProven track record of driving significant year-over-year growth in retention rates upsells and renewal revenue targets.Expertise in forecasting financial modeling and using CRM/Forecasting tools to provide executive-level revenue projections and business insights.Exceptional skills in executive-level negotiation and successfully navigating complex customer objections legal and procurement challenges to secure win-win outcomes.Demonstrated ability to thrive in a constantly changing rapidly evolving global work environment and competitive industry.Bachelors Degree in Business Finance or a related field; an MBA or equivalent advanced degree is highly desirable.What Makes Cloudflare SpecialWere not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something youd like to be a part of Wed love to hear from you!This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.Required Experience:Director Key Skills Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience Employment Type : Full Time Experience: years Vacancy: 1