Director, Revenue Operations at First American Payments Systems

Now is your chance to join an organization that drives change. Were a company thats consistently on top employer lists.Why join us: There is a reason we boast numerous awards like Great Place to Work Certified and Best Place to Work For Moms Dads LGBTQ and VETS (just to name a few). At Deluxe we know that great people make a great organization.We value our people so offer the typical benefits (401K PTO Medical Dental) PLUS: Flexible time off volunteer time off paid maternity/paternity leave tuition reimbursement pet bereavement and more!A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why we heard the people benefits family/home time diversity and team culture.Hybrid schedule allowing you flexibility to work from home/remote several days per weekWe are seeking a strategic and results-oriented individual to lead the design execution and optimization of revenue operations across one to two business units and their diverse product portfolios at Deluxe. Reporting to the VP Revenue Operations this leader will play a pivotal role in enabling scalable growth as a trusted partner to BU heads balancing big-picture strategy with operational rigor to deliver predictable sustainable revenue growth.The Director will provide data-backed performance insights drive operational excellence and align cross functional teams for performance improvement in the pursuit of sales revenue and profitability targets. The ideal candidate is a data-driven cross-functional collaborator and change agent who thrives in dynamic ambiguous environments with the revenue operations experience and passion to bring new solutions to common revenue forecasting and realization challenges.This role will be a people leader with direct oversight of a small number of analysts process engineers and/or program managers for whom team building development and performance management will be important. Success in the role will also mean delivery of results through people without a direct reporting relationship requiring collaboration with and influence of a large group of stakeholders across the enterprise.Key ResponsibilitiesRevenue Planning & Quota SettingPartner with BU Leadership and Finance to develop annual revenue plans and quota models based on an understanding of the complex algorithms that translate sales motions into revenue on an expected schedule. Ensure equitable and strategic quota distribution aligned with market opportunity coverage and revenue goals.GTM Strategy EnablementSupport GTM strategy execution through territory planning coverage modeling account planning and ICP/TAM analysis. Analyze team capacity and workload distribution to ensure optimal coverage and productivity for new GTM strategies.Revenue Forecasting SupportOwn accuracy of inputs to revenue forecasting processes by governing data hygiene and alignment across all stages of the revenue cycle within prospecting CRM contract management and order fulfillment systems. Collaborate with Sales Marketing Fulfillment/Operations and Finance to ensure forecast accuracy and identify risks and opportunities against revenue targets.Revenue Process Design & OptimizationIn partnership with Sales Enablement teams influence improvements to sales processes that will enhance revenue funnel performance based on data analysis and insights. Leverage the sales tech stack to design scalable processes workflows and automation that enable consistent execution across diverse products and markets. Drive continuous improvement in operational KPIs tied to revenue generating process performance (cycle times efficiency cost etc.) using methodologies such as Six Sigma / Lean where relevant.Revenue Performance ManagementMeasure and influence all drivers of revenue growth to dramatically increase the businesss ability to hit revenue performance goals across client acquisition expansion and renewal processes. Design and implement reporting and leadership reviews to identify risks and performance improvements needed. Lead change initiatives to realize improvements.Seller Performance ManagementDefine and track KPIs for individual and team performance and partner with HR to ensure appropriate rigor in performance management processes. Partner with Sales Enablement to identify and address performance gaps and coaching/training opportunities.Sales Compensation Design SupportBring industry best practices and collaborate with Finance and HR to design incentive plans that drive desired behaviors achieve revenue targets and adhere to budget constraints. Ensure compensation plans are data-backed fair and feasible.Leadership & Talent DevelopmentLead mentor and develop a high-performing team. Foster a culture of accountability collaboration and innovation across operations and sales partners.Basic Qualifications:Education and Experience:Bachelors Degree and 8 years orMasters Degree and 6 years related experienceMust be 18 years of age or olderPreferred Qualifications:5 years of management experienceDeep understanding of standard business practices related to Sales Operations processes and systems (sales cycle CRM reporting forecasting territory management compensation planning and sales quotas)Proficiency with Salesforce Microsoft Excel and Microsoft PowerPointAbility to thrive in an ambiguous environment with a high degree of autonomyAbility to build productive and positive relationships across the organization at all levelsExcellent communication and presentation skills particularly with executive-level partners8 years in Revenue Operations Sales Operations or related GTM roles in a recurring revenue B2B tech business. Prior consulting experience in these areas is a plus.5 years process engineering and performance optimization experience required. Six Sigma certification preferred.Deep industry expertise in commercial financial services and technology related to treasury management accounting payments and merchant services functions.Proven leadership experience managing teams directly and indirectly through cross-functional initiatives.Strong analytical skills with expertise in financial forecasting modeling and performance metrics.Proficiency in the application of sales and CRM technology like Salesforce Gong Clari Gainsight and BI tools to common sales process challenges. Experience in evaluating and implementing AI solutions is a plus.CompensationThe compensation range for this position is $140000.00 - $189000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge skills location experience and take into account internal equity.BenefitsIn line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:Healthcare (Medical Dental Vision)Paid Time Off Volunteer Time Off and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .Required Experience:Director Key Skills Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 140000 - 189000