Director, Strategy & Programs (CX) at Nintex

About Nintex:At Nintex we are transforming the way people work everywhere. As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.We are committed to fostering a workplace that supports amazing people in doing theirvery best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.About the role:The Director Strategy & Programs (CX) is responsible for defining leading and executing strategic initiatives that elevate the customer experience across the organization. This role serves as a trusted advisor strategic operator and program leader helping drive clarity alignment and execution across all facets of the Customer Office.Your contribution will be:Strategic Planning & TransformationLead the planning execution and governance of strategic CX initiatives and transformation programs.Establish and oversee frameworks for project prioritization delivery and performance tracking across Customer Experience functionsTranslate strategic priorities into actionable roadmaps initiatives and success metrics and partner with functional leaders to drive accountabilityPrepare board and executive-level materials strategic narratives and business casesProgram & Change ManagementMaintain a portfolio of CX-related projects and provide regular updates to leadershipDesign and manage the operating rhythm of the Customer Office (e.g. QBRs MBRs leadership meetings OKR reviews)Lead and support the delivery of customer experience initiatives from inception to completion with measurable business outcomesEstablish project governance frameworks to monitor progress risks and dependenciesAnticipate and remove roadblocks maintaining organizational momentum through changeSupport and sometimes lead change management efforts to ensure smooth rolloutPromote a culture of customer-centric thinking across all project teamsLead post-mortem sessions and translate findings into potential follow up actionsCross-Functional LeadershipAct as a unifying force across cross-functional stakeholders to align priorities and champion shared goals and coordinated effortsHelp drive alignment on key initiatives including retention expansion and customer adoptionLead cross-functional stakeholder communication and facilitate decision-making at the executive levelData Insights & StorytellingPartner with Operations Finance and Analytics to define KPIs track performance and translate insights into actionBuild compelling dashboards and presentations that highlight progress and opportunities to the ELT and BoardTo be successful we think you need:Bachelors degree in related field or equivalent combination of education and experience6 years of experience in program or project management5 years of experience in a post-sale or customer-office role in a global B2B SaaS environment (Customer Success Services Renewals Support)3 years of experience in corporate strategy or management consultingProven experience leading transformation initiatives and cross-functional programs in complex organizations.Whats in it for youNintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits includingGlobal Gratitude and Recharge DaysFlexible paid time off policyEmployee wellness programs and counseling resourcesMeaningful peer recognition and awardsPaid parental leaveInvention/patenting assistanceCommunity impact paid volunteer time and opportunitiesIntercultural learning and celebrationMultiple tools through which to learn and grow and an incredible global communityView more about our benefits here: Compensation Range (US ONLY): $137000 - 200000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate base pay will ultimately be decided at the offer stage based on an individual candidates skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location role specific qualifications and seniority. Nintex also offers a competitive benefits package including paid time off twelve paid holidays 401(k) with employer match and more.Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.Required Experience:Director Key Skills Business Development,Marketing,Pricing,Analysis Skills,Research Experience,Project Management,Research & Development,Strategic Planning,Financial Modeling,Leadership Experience,Management Consulting,Analytics Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 137000 - 200000