Dispatch Supervisor at Servco

PART 1 INTERNAL JOB DESCRIPTIONKEY OUTCOMES:Input repair orders into the system and assign work orders to technicians based on their skill level and certificationMonitor technicians work hours on each work order and determine if technician needs assistance in diagnosing repair of the carMaintain shop capacity control and advise Service Consultants of capacity status throughout the dayProvide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframeReview repair orders from technician when work is completed to ensure all work has been completedMaintain and control library of repair manuals and special service tools (SST)Order and maintain shop supply inventory (oil lubricants and miscellaneous shop supplies)Ensure there isnt more than one repair order per technician at any given timeQUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications if applicable. An equivalent combination of education and experience may be considered.Education:High school graduate or equivalentWork Experience: Minimum three years of automotive service experienceSkills: General auto repair knowledgeStrong communication and customer relations skillsGood driving recordProficient with dealer management systemDealerTrack knowledge preferredProficient with Microsoft WordGood driving record Able to operate standard and manual transmissionCompetencies:Team PlayerOrganizedPlannerMulti-taskerDeadline OrientedCustomer FocusedAdaptabilityComposedLicenses and Certifications:Valid Drivers License.ASE certification preferredPART 2 EXTERNAL JOB DESCRIPTIONServco is looking for a Dispatch Supervisor to join our team! This position will ensure a smooth flow of work to our auto technicians in accordance to their abilities monitor timely completion of work and ensure that each item on the repair order has been thoroughly completed.Responsibilities:Input repair orders into the system and assign work orders to technicians based on their skill level and certificationMonitor technicians work hours on each work order and determine if technician needs assistance in diagnosing repair of the carMaintain shop capacity control and advise Service Consultants of capacity status throughout the dayProvide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframeReview repair orders from technician when work is completed to ensure all work has been completedMaintain and control library of repair manuals and special service tools (SST)Order and maintain shop supply inventory (oil lubricants and miscellaneous shop supplies)Ensure there isnt more than one repair order per technician at any given timeRequirements:High school graduate or equivalentMinimum three years of automotive service experienceProficient with dealer management systemDealerTrack experience preferredValid drivers license and clean driving recordStrong communication and customer relations skillsExcellent organizational and planning skillsAbility to handle multiple tasks and meet deadlinesStrong attention to detailAuto service dispatching experience preferredService Advisor Mechanic Consultant Customer ServiceAt Servco were committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California and of course Hawaii Team Servco is a collective of over 2000 like-minded individuals guided by our four Core Values of Respect Service Teamwork and Innovation. For over 100 years we have been dedicated to superior service to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.InterestedVisit to apply online or email us at .Equal Opportunity Employer and Drug-Free WorkplacePay Range: Fixed $3500 per month plus commissionRequired Experience:Manager Key Skills Distributed Control Systems,Transportation Management Systems,Heavy Haul Experience,Paratransit,NIS,Dispatching,Security,Training & Development,Courier,Filing,Supervising Experience,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1