Dispatcher at John C. Cassidy Air Conditioning & Plumbing
JOB DESCRIPTION
Dispatcher / Office Support - HVAC
We are seeking a dedicated and organized Dispatcher / Office Support professional to join our dynamic HVAC team. This role offers an excellent opportunity to contribute to the efficient operation of our installation projects while providing vital administrative support. If you thrive in a fast-paced environment and have a passion for customer service and coordination, we encourage you to apply.
What We Offer:
Competitive salary
Opportunity to bonus based on closure % increase
Consistent work with a thriving customer base
Strong company culture as part of a larger organization
Year-round training and development opportunities
Full benefits with matching 401k
What You'll Do:
- Dispatch HVAC installation crews to job sites efficiently and accurately
- Coordinate permitting processes for installation projects, ensuring compliance with local regulations
- Communicate effectively with field technicians, clients, and vendors to facilitate smooth operations
- Maintain and update scheduling and dispatch logs
- Assist with administrative tasks such as data entry, filing, and document management
- Respond to customer inquiries and provide timely updates on project status
- Support office operations to ensure overall workflow efficiency
What You'll Bring:
- Proven experience in dispatching, office support, or related roles, preferably within the HVAC or construction industry
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work under pressure and prioritize tasks effectively
- Knowledge of permitting processes and local regulations related to HVAC installations is a plus
- Proficiency in MS Office Suite and dispatching software
- Attention to detail and problem-solving skills
Working With Our Company:
Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.
We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.
We hope this information helps you make an informed decision as you consider your next employer.
The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Requirements:
What You'll Do:
- Dispatch HVAC installation crews to job sites efficiently and accurately
- Coordinate permitting processes for installation projects, ensuring compliance with local regulations
- Communicate effectively with field technicians, clients, and vendors to facilitate smooth operations
- Maintain and update scheduling and dispatch logs
- Assist with administrative tasks such as data entry, filing, and document management
- Respond to customer inquiries and provide timely updates on project status
- Support office operations to ensure overall workflow efficiency
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