Dispatcher Office Assistant at Delaware Elevator

AtDelaware Elevator we have been a trusted leader in elevator solutions since 1946. Our mission is simple: provide responsive service tailored to the needs of our valued customers. We pride ourselves on being large enough to solve complex problems while remaining small enough to offer personalized care. When you join DEI you become part of a dedicated and supportive team that welcomes innovation growth and collaboration.Position OverviewAre you highly organized customer-focused and ready to be part of a fast-paced team-oriented environment We are seeking a reliableDispatcher / Office Assistant to join our team and help ensure our customers receive prompt efficient and professional this vital role you will coordinate technicians manage service calls maintain accurate documentation and support daily office operations.Essential Functions:Service Coordination & DispatchingDispatch service technicians to customer locations for service and repairs.Coordinate and schedule service calls to maximize efficiency and ensure timely completion.Collaborate with management and technicians to adjust service schedules as needed.Run weekly call reports for area Supervisors to help manage ongoing elevator issues.Recordkeeping & Data ManagementMaintain accurate records of service calls including equipment and parts used.Input data into computer systems maintaining detailed logs and documentation for future reference.File and create new folders for new customer accounts.Office & Team SupportProvide exceptional customer service when interacting with customers and technicians.Demonstrate strong teamwork and collaboration even in high-pressure situations.Perform additional administrative duties as assigned to support office operations.Position Qualifications:Experience & SkillsPrevious experience in dispatch customer service or a related role (industry experience preferred).Excellent communication skills with a professional and customer-focused approach.Strong organizational and multitasking abilities to manage multiple service calls efficiently.Detail-oriented with strong recordkeeping abilities.Proficient in Microsoft Word Excel and internet navigation.Bi-lingual (English/Spanish) strongly preferred.Other RequirementsFlexibility to work varied hours when needed.Valid drivers license and ability to pass a DOT physical.Why Join UsWe value our team and proudly offer competitive compensation based on experience along with a comprehensive benefits package including:Medical dental and vision insurance100% paid for employees 50% for dependents401(k) retirement planDisability and life insuranceAFLAC and wellness programsEmployee discountsPaid vacation and holidaysIf youre a motivated professional looking for a rewarding position with strong growth potential wed love to hear from you!Apply today and join a team dedicated to excellence and customer satisfaction.AA/EOE#LI-JS1Required Experience:Senior IC Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 22