Dispatcher at RK Industries

DescriptionThe Dispatcher role is perfect for someone who thrives in a fast-paced environment and enjoys being the central hub of communication. Youll coordinate technicians solve problems in real-time and keep jobs running smoothly making a direct impact on customer satisfaction and field productivity. Its a great fit for someone organized proactive and ready to be a key player in daily operations.RK OverviewRK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning we take pride in delivering a wide range of hands-on services including construction manufacturing custom fabrication and building services. With seven specialized business units working in close coordination we ensure every job is done right from start to finish. Our proven methods focus on safety and commitment to quality help bring our customers biggest ideas to life.Role ResponsibilitiesAssists in the administration of service coordination field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.Schedule service maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.Assist the Field Services Manager/Director and Superintendents in the planning organization motivation and coordination of the departments resources and objectives.Assists in answering heavy phone volume for both internal and external customers.Strives for first call resolution assists in the resolution of customer complaints in a timely efficient and cost-effective manner and knows when to reach out to management for assistance.Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments.Daily coordination with the Superintendents and technicians.Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late reschedule missed appointments and place follow up calls.Accurately captures customer information GP Wennsoft verifies documentation.Checks in regularly with customers via phone or email to stay on track avoid problems and make sure the customer is pleased.Makes appropriate judgements to remedy problems and ensure service recovery.Actively listens to customers sets clear mutual expectations empathizes as necessary and is friendly and professional.Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.Working hours are Monday - Friday 8:00am to 4:30pm.QualificationsAssists in the administration of service coordination field productivity and field profitability. Also assists the Superintendents in achieving the goals and objectives of the Department.Schedule service maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician. Assist the Field Services Manager/Director and Superintendents in the planning organization motivation and coordination of the departments resources and objectives. Assists in answering heavy phone volume for both internal and external customers. Strives for first call resolution assists in the resolution of customer complaints in a timely efficient and cost-effective manner and knows when to reach out to management for assistance. Guide field staff in properly completing specialized forms required and assist in getting the paperwork to the necessary departments. Daily coordination with the Superintendents and technicians. Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs. Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late reschedule missed appointments and place follow up calls. Accurately captures customer information GP Wennsoft verifies documentation.Checks in regularly with customers via phone or email to stay on track avoid problems and make sure the customer is pleased.Makes appropriate judgements to remedy problems and ensure service recovery.Actively listens to customers sets clear mutual expectations empathizes as necessary and is friendly and professional. Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner. What Sets RK Industries ApartSafety: Our unmatched culture of safety is our foremost core value guiding everything we do each day:Health Safety & EnvironmentalAwards: Whether in Construction Manufacturing Fabrication or Service RK Industries is highly recognized and accredited throughout the industry:Accreditations & RecognitionBenefits: RK Industries offers competitive benefits to support your growth and well-being:Benefits & RewardsPhilanthropy: RK Industries not only builds our community through our projects but also invests in it by supporting local services for over a decade through the RK Foundation:RK FoundationDevelopment: Through RK University we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company to include leadership and technical learning opportunities we well as our accredited apprentice program:RK University&RK Apprenticeship ProgramApplications are accepted on an ongoing basis.RK Industries LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 30