Dispatcher Shuttle Bus Dispatcher at WeDriveU

WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.Job Description:TheDispatcherwill be answering a high-volume of incoming calls communicating to drivers and responding to email inquiries as well as problem solving throughout the day.Shift Hours:To Be DeterminedDuties and Responsibilities:Monitor drivers throughout their routesCommunicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offsAssist with investigating and resolving customer concernsMonitor traffic flow and send out alerts as neededRecord incidents for vendor follow-upSupport Lost and Found processEnsure that all tasks comply with administrative policies and procedures safety rules environmental policies and/or government regulationsAdditional duties and responsibilities may applySkills Required and Physical Demands:1 yearsof professional experience working in one or more of the following capacities: dispatch call center customer service or hospitalityExtremely detail-oriented and exceptional organizational skillsProficiency in Microsoft Office Suite (Outlook Word and Excel)Experience using multiple software programs simultaneously with various open tabsProvide quick real time responses to requestsExcellent written and oral communication with interpersonal skillsExude a professional and energetic demeanor while performing effectively in a fast-paced environmentExperience using a Transportation Management System (TMS) preferred but not requiredCDL preferred but not requiredBilingual preferred but not requiredWe OfferPhysical HealthExceptional Medical Dental Vision and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growth*Benefits vary by position and locationWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available. Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Hourly Experience: years Vacancy: 1