Dispatcher at Sims Municipal Recycling

Job Posting TitleDispatcherJob DescriptionAbout Circular Services:Circular Services is the largest privately held recycling and organics service provider in the U.S. It operates over 25 facilities serving major long-term municipal and commercial contracts. The mission of Circular Services is to keep valuable materials in circulation and minimize the cost and environmental impact of landfills. The company services municipal contracts with some of the largest and fastest growing cities in the U.S. including New York City Austin San Antonio and Phoenix. About the Role: This position reports directly to the Austin Transportation Supervisor and involves regular communications with Operations Billing and Sales Staff. The Austin Area Customer Service Dispatcher is responsible for the coordination of the utilization of drivers trucks and containers to create capacity maximize productivity and ensure prompt courteous and efficient service to all customers. This role involves planning directing and coordinating transportation policies and programs.Responsibilities: Answering incoming calls and emails and effectively managing requests and issues from both customers and drivers ensuring prompt and appropriate resolution.Overseeing and directing dispatch activities for multiple locationsManage driver actions and ensure completion of services along routesDevelop and manage daily routing and dispatch schedules to meet on-time service goalsPromptly resolve service issues for drivers and customers as they arise while maintaining excellent customer serviceUpdate and inform customers of service delays in accordance with company standardProvide updates to customers on pick up status or changes in service due to unforeseen circumstancesCollect and report driver performance issues or concerns to appropriate management for resolution.Utilize GPS and GIS technologies to monitor vehicle locations and optimize routesCommunicate effectively with drivers to provide instructions and updatesCommunicate effectively with operations for specific equipment needs dailyParticipate in training and other learning opportunities to expand knowledge of the company products and services.Other duties as assignedJob Qualifications: Previous experience in fleet management or dispatching preferredFamiliarity with transportation management systems is a plusStrong analytical skills to assess operational performance and implement improvementsProficient in using GPS and GIS technologies for route planningExcellent communication skills with a focus on phone etiquetteAbility to work in a fast-paced environment while managing multiple tasks effectivelyKnowledge of shipping and receiving processes is beneficialHigh attention to detail and problem-solving abilitiesEEOC: Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics. Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Full Time Experience: years Vacancy: 1