Distribution Operations Manager (NPIFTZ) Google at Expeditors

Job Description: Based at the customer site the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps and lead change through collaboration people leadership (influence without authority) and a customer-focused approach that fits the customers culture. The role oversees key on-site processes that impact daily operations and provides insight coaching and guidance to peers to ensure all customer requests are completed within required timelines. The manager reviews impacts to inventory and logistics using root-cause and corrective-action analysis to develop mitigation strategies. This role also partners with business leads and 3PL providers to manage operational performance NPI launches and FTZ readiness using data analytics and strong people leadership to drive issue resolution continuous improvement and a customer-centric culture.Top Daily Responsibilities:1. Be the single point of contact to manage all DFW NPI/FTZ operational exceptions escalations and reporting. 2. Manage and monitor KPIs (OTIF dock-to-stock inventory accuracy ticket SLAs FTZ audit readiness NPI go-live metrics cost savings) and drive corrective actions.3. Day-to-Day operations management (boots on the ground) in a 1.2M sqft. warehouse4. Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.5. Prioritize and align initiatives in a fast-paced environment with many interdependencies.Duties & Responsibilities:Operations & 3PL Management Partner closely with 3PL and key internal/external stakeholders to stabilize and improve processes on-site and off-site. Ensure on-time execution of inbound outbound and inventory processes that impact daily operations. Coordinate locally between DFW facilities and other sites as needed; support occasional off-shift/on-call coverage (1020% local travel).Analytics Reporting & Problem Solving Use SQL/BigQuery and Tableau (or similar tools) to pull data from WMS/TMS SAP and other back-end tables; build dashboards and ad-hoc reports to troubleshoot issues (e.g. ship-confirmed vs. not received loads carrier scan gaps AutoRadar signals lead-core deliveries). Translate ambiguous edge-case operational problems into clear analytical questions and data-driven recommendations. Monitor customers Unified Ticketing System tracking systems issue; escalate with clear accurate data.Continuous Improvement & Projects Review and update team processes and SOPs with a continuous improvement mindset (PDCA DMAIC A3). Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners. Create and maintain pilots trackers and consolidated views of NPI/FTZ initiatives and volumes by site.Stakeholder Management & Communication. Read the room and manage communications effectively with customer leaders 3PL operations transportation hubs and spokes. Facilitate cross-functional meetings; publish meeting notes action items and status reports for internal and external stakeholders. Provide clear concise updates and recommendationsQualifications : Qualifications Experience and Education Requirements: Excellent customer service orientation and stakeholder management skills. Strong written and verbal communication; able to present complex data in a clear story. Bachelors degree in a related field or equivalent experience. 58 years in distribution/DC operations or 3PL management (hub/high-volume environments preferred). Demonstrated NPI launch leadership; FTZ experience strongly preferred. Intermediate to advanced SQL skills including ability to write and run queries in BigQuery or similar tools. Experience building and maintaining Tableau (or equivalent) dashboards. Ability to define develop and document business processes and procedures. Proven self-starter who can work independently in a fast-paced high-ambiguity environment with minimal oversight. Minimum 3 years of demonstrated project-management experience. PMI PRINCE2 or Six Sigma certification strongly preferred; Green Belt a plus. Working knowledge of WMS/TMS Jira/ServiceNow Looker/Tableau and PDCA/DMAIC/A3 frameworks. Pay Range: Negotiable based on skill set and experience.Additional Information : Expeditors offers excellent benefits:Paid Vacation Paid Sick Time 401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical Prescription Drug Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementRemote Work : NoEmployment Type : Full-time Key Skills AS400,Lean,Management Experience,Maximo,Warehouse Management,Warehouse Experience,Warehouse Distribution Experience,Warehouse Management System,Copywriting,Leadership Experience,Supervising Experience,Logistics Experience: years Vacancy: 1