District Success Manager, Khan Kids at Khan Academy

ABOUT KHAN ACADEMYKhan Academy is a nonprofit with the mission to deliver a free world-class education to anyone anywhere. Our proven learning platform offers free high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide focusing on learners in historically under-resourced communities.OUR COMMUNITYOur students teachers and parents come from all walks of life and so do team includes people from academia traditional/non-traditional education big tech companies and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company value diversity equity inclusion and belonging as necessary to achieve our mission and impact the communities we know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.THE ROLEThe Khan Academy Kids team is excited to add a District Success Manager to our team. This role will be responsible for creating an environment where school and district partners can successfully implement Khan Academy Kids. This person will support all partner implementation including designing and delivering teacher-focused professional learning onboarding districts tracking usage metrics and working with district administrators to understand usage data. Were looking for someone who takes initiative solves problems with creativity and finds joy in helping schools and districts bring learning to life.The District Success Manager will:Drive successful district implementations from post-sales throughout the lifecycle of the relationship including onboarding check-in calls and preparation for account renewalDesign and deliver high-energy professional learning (virtual and onsite) tailored to PK2 teachers coaches and administrators.Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usageMaintain excellent CRM hygiene; capture notes tasks and health signalsUnderstand nuanced school district needs and navigate complex discussions with empathy and confidenceDevise and implement initiatives to encourage teacher and student usage and share them with district customersIdentify and share account expansion opportunities with the Khan Academy Kids district sales leaderCollaborate with the Khan Academy District Success team to ensure we are sharing best practices customer insights and opportunities to expand efficientlyDemonstrate a detailed understanding of the Khan Academy Kids app and web dashboard including technical and content aspects of our productChannel voice-of-customer to Product Content and Engineering to improve experience and outcomes.Support curriculum and content alignment based on customer needs including possible work to align to state learning standards or core curriculum adoptionsWHAT YOU BRING:3 years of customer success account management or education-focused customer support experienceDeep understanding of teachers and school districts and a clear passion for education. You understand the challenges and joys of the teachers who support the youngest studentsOutstanding communication skills: Ability to communicate concisely and persuasively in multiple formats including email written documents digital presentations and verbal conversationsTrack record of creating dynamic professional learning experiencesyou facilitate those sessions with passion comfort and joyProject management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously and efficientlyStrong problem-solving skills including using tools technology & solutions that involve supporting sustainable and scalable systemsAbility to use data to tell a compelling story identify needs and drive adoptionFamiliarity with school and district technology ecosystems including common rostering like Clever and data solutionsFluency with early learning pedagogy and learning standards related to PK-2nd-grade classroomsA proactive approach to supportyou notice ways to support our partners and work to bring them scalable solutions before they even askExperience using a CRM tool to track customer progressExperience as an elementary teacher and/or elementary administrator is strongly preferredMotivated by the Khan Academy mission to provide a free world-class education for anyone anywhereProven cross-cultural competency skills demonstrating self-awareness awareness of other and the ability to adopt inclusive perspectives attitudes and behaviors to drive inclusion and belonging throughout the organizationPERKS AND BENEFITSWe may be a non-profit but we reward our talented team extremely well! We offer:Competitive salariesAmple paid time off as needed Your well-being is a priority8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boostRemote-first culture - that caters to your time zone with open flexibility as needed at timesGenerous parental leaveAn exceptional team that trusts you and gives you the freedom to do your bestThe chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of educationOpportunities to connect through affinity ally and social groupsAnd we offer all those other typical benefits as well: 401(k) 4% matching & comprehensive insurance including medical dental vision and lifeAt Khan Academy we are committed to fair and equitable compensation practices the well-being of our employees and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries and extensive benefits and perks to support physical mental and financial well-being.The target salary range for this position is $96800 - $108900 USD / $130807 - $147158 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidates relevant skills experience qualifications and job market data.MORE ABOUT USSals TED talk from 2011Sals TED talk from 2015Sals TED talk from 2023Our team: COMPANY VALUESLive & breathe learnersWe deeply understand and empathize with our users. We leverage user insights research and experience to build content products services and experiences that our users trust and love. Our success is defined by the success of our learners and educators.Take a standAs a company we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However we also listen learn and flex in the face of new data and commit to evolving this point of view as the industry and our users evolve.Embrace diverse perspectivesWe are a diverse community. We seek out and embrace a diversity of voices perspectives and life experiences leading to stronger more inclusive teams and better outcomes. As individuals we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen learn and collaborate to gain a shared understanding. When a decision is made we commit to moving forward as a united team.Work responsibly and sustainablyWe understand that achieving our audacious mission is a marathon so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit we are supported by the generosity of donors as well as strategic partners and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.Bring out the joyWe are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates partners and donors.Cultivate learning mindsetWe believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings ourselves and our organization. We learn from our mistakes and arent afraid to fail. We dont let past failures or successes stop us from taking future bold action and achieving our goals.Deliver wowWe insist on high standards and deliver delightful effective end-to-end experiences that our users can rely on. We choose to focus on fewer things each of which aligns to our ambitious vision so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.We are committed to equal employment opportunity regardless of race color ancestry religion sex gender gender identity or expression national origin sexual orientation age citizenship marital status disability or Veteran status. We value diversity equity and inclusion and we encourage candidates from historically underrepresented groups to apply.As part of this commitment Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contactRequired Experience:Manager Key Skills Restaurant Experience,Succession Planning,Store Management Experience,Management Experience,Profit & Loss,Conflict Management,Operations Management,Financial Analysis,Financial Report Interpretation,Leadership Experience,P&L Management,Retail Management Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 130807 - 147158