District Technical Service Manager at Hayward Industries

OverviewHayward Holdings Inc. (NYSE HAYW) is the largest manufacturer of residential swimming pool equipment in the world with a significant presence in the commercial pool market that is continuously growing. Hayward designs manufactures and markets a full line of residential and commercial pool and spa equipment including pumps filters heating cleaners salt chlorinators automation lighting safety flow control and energy solutions at our company owned facilities. Headquartered in Charlotte North Carolina Hayward also has facilities in Tennessee Arizona and Rhode Island as well as Canada Spain France Australia and China.The person in this role will cover Missouri Southern Illinois Indiana and Western Kentucky.The District Technical Service Manager (DTM) provides field-based technical support for Hayward pool products and dealers. Collaborating with District Sales Managers (DSMs) the DTM develops and implements tailored local strategies manages a network of service providers and delivers exceptional customer and product support to drive market success.ResponsibilitiesLocal Strategy Development: Partner with DSMs to create and execute market-specific plans to enhance sales customer satisfaction and service offerings. Strategies may target specific products customer segments or network improvements.Service Network Management: Recruit train and maintain a network of service providers to ensure expert repairs and coverage for Hayward products.Customer Engagement: Strengthen dealer relationships through proactive site visits technical training and problem resolution. Address escalated issues to maintain customer trust.Training & Feedback: Conduct targeted training sessions and provide feedback to enhance product reliability performance and innovation.Performance Review: Regularly assess market strategies with DSMs identify gaps and adjust plans to achieve goals.QualificationsHigh school diploma required; 4-year degree or pool industry experience preferred.3 years of technical experience in the pool industry ideally in a field-management role.Expertise in swimming pool products repairs and applications. Proficiency in business tools and reporting systems.Strong skills in problem-solving collaboration and project management.Why HaywardAt Hayward we value innovation teamwork and inclusivity. Join us to inspire well-being through safe smart and sustainable pool solutions while advancing your professional growth.Required Experience:Manager Key Skills Restaurant Experience,Succession Planning,Store Management Experience,Management Experience,Profit & Loss,Conflict Management,Operations Management,Financial Analysis,Financial Report Interpretation,Leadership Experience,P&L Management,Retail Management Employment Type : Unclear Experience: years Vacancy: 1