Dmv Clerk at Aston Carter

DMV Clerk

Join our dynamic team as an Internal Operations Specialist, where you will be an integral part of a specific team focusing on titling & registration, storage, or maintenance. You will play a crucial role in advancing order flow, providing solutions to customer inquiries, and removing any obstacles in the order process. Your responsibilities will include gathering data, communicating with customers and vendors, establishing strong relationships, conducting quality checks, and managing vehicle conditions and repairs. This role functions during core business hours and offers the flexibility of remote work under the Telecommuting Agreement.

Responsibilities

• Effectively manage direct communication with customers and their clients.
• Organize and manage details of each request to ensure full understanding of customer requirements.
• Address questions and offer solutions using sound judgment to resolve issues and enhance customer experience.
• Monitor and manage team dashboard to complete tasks and keep orders moving.
• Participate in all order phases to ensure customer satisfaction.
• Negotiate transportation, registration, and repair issues with customers.
• Organize daily activities using provided tools and respond to emails within 4 hours.
• Provide exceptional customer service by developing professional relationships with clients, co-workers, and vendors.
• Accurately complete assignments necessary to advance daily business needs.
• Demonstrate ability to perform departmental activities and assist as needed.
• Conform and abide by all regulations, policies, and work procedures.
• Demonstrate reliable and predictable attendance.
• Provide special project support to all departments.

Essential Skills

• 1+ year of customer service experience, preferably in a dealership.
• Strong Microsoft Office Excel and data entry skills (minimum typing speed of 37 WPM).
• Excellent communication skills in both writing and speaking.
• Attention to detail.

Additional Skills & Qualifications

• Experience with MS Office (Excel, Word).
• Customer service oriented; call center experience is a plus.
• Experience in logistics, dispatching, transportation management, and data entry.

Work Environment

Work in a fully on-site cubicle environment at our headquarters. This position requires a Monday to Friday schedule from 8 AM to 5 PM. Enjoy a family work environment and the opportunity to grow within one of the fastest-growing fleet transport companies. Weekends off and the chance to work closely with seniors and leadership enhance the work culture.

Job Type & Location

This is a Contract to Hire position based out of Gainesville, VA.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gainesville, VA.

Application Deadline

This position is anticipated to close on Mar 31, 2026.