Production Lead - Document Scanning at A+ Consulting

Job DescriptionJob DescriptionLarge Government Agency seeks Production Scanning Team Lead who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction. Candidate will have focus on the following: Delivering service that meets / exceeds SLA and delights the customerDeveloping strong relationships with teams, suppliers, partnersAchieving productivity improvementsContributing to transforming and growing the businessProduction Manager manages the delivery of a large contract across the Commonwealth of Virginia.Responsible for management of Xerox staffResponsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.Will require up to 25% travel within the Commonwealth Main Responsibilities:Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistencyResponsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employeesAccountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all timesResponsible for operations and delivery to meet or exceed Contract requirementsResponsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance IndicatorsResponsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirementsResponsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing)Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with ClientsResponsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and executionResponsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial riskResponsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etcResponsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new businessResponsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as requiredResponsible for working with the Service Delivery Manager to set productivity targetsResponsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of resultsResponsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely mannerDemonstrate role model behavior interacting with suppliers, customers and Xerox employeesResponsible for maximizing employee potential by identifying training needs and mentoring and developing team membersResponsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvementResponsible for working in collaboration with peers and partners, to share best practicesResponsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs Qualifications: Minimum:A strong knowledge of Document Transaction Processing Services operations and production processesExperience and knowledge with ISO processes and procedures, compliance, security and audit activityManaging complex and diverse teamsAwareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management includingGood management skills with the ability to motivate, manage and direct groupsSelf-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive a teamProven ability to communicate and influence teamsCompany DescriptionAbout A+Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\rSince being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\rWhether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting!\rA+ Consulting holds certifications as a Small Business and Minority Business Enterprise.