Dual Sales Executive (HSO) at Marriott International

Job Description

Drives revenue to achieve Hotel's topline goals for each of their represented hotels by proactively soliciting all business segments; to include new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with the hotel General Managers, focuses on sales driven tasks. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place.

Building Successful Relationships

Leverage deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share. Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce, etc). Visits neighborhood target and local small business accounts and coordinate follow up efforts. Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas. Works collaboratively with all sales channels (e.g. the Multi-Hotel Sales, Account Sales and Global Sales) to establish coordinated sales efforts that are complementary, and not duplicative. Handles customer care issues and as necessary, refers them to the appropriate owner. Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services customers to obtain and grow share of the account. Executes and supports the company's customer service standards. Engages in property related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.). Performs other duties, as assigned, to meet business needs.