Dynamic Server Support at Worldwide TechServices

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic moderately complex and complex troubleshooting activities for desktops laptops Desk Side Support ESF and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies guidelines and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needsQualifications : Education and Experience:Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plus Certifications and/or Qualifications:Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Drivers License and reliable transportation with valid registration and adequate insurance Skills:Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbs.Must own a basic repair tool kit Additional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Part-time Key Skills Disaster Recovery,Information Management,Network Administration,Active Directory,VMware,Citrix,Microsoft Windows Server,Windows,Microsoft Exchange,SAN,Database Administration,Dns Department / Functional Area: Service Delivery Experience: years Vacancy: 1