E-Branch Associate at Reliant Community Credit Union

Full-timeDescriptionStatus: Hourly/Non-exemptLocation: 10 Benton Place Sodus NY 14551.Shift/Hours: Full-time based on business needs. Business hours are Monday - Friday 8:30am-5pm. Must be flexible to meet current and future business needs. General Summary:Reliant Credit union ranked one of Rochesters top mid-sized workplaces eight years in a row seeks an E-Branch Associate to join our team.The E-Branch Associate assists members through the use of electronic delivery channels. Supports channels such as online banking secure chat tickets Reliant email Mobile Check Deposits and text messaging. As a E-Branch Associate at Reliant you will:Answers basic member questions/inquiries or directs them to the proper person for specific information assistance and problem resolution. Retrieves member documents as needed.Assures a full range of Reliants convenience products and services are provided to members. Promotes instructs and demonstrates for members how to utilize electronic delivery channels. Actively participates in product and service promotions.Reviews and responds to member communication (email chat text secure chat tickets formstack etc.) within established timeframes.Monitors and records E-Branch and Member Service Center metrics. Reliants benefits package includes:401k retirement plan with up to 7% matchPaid time off including vacation sick federal holidays and your birthday!Affordable Insurances (medical dental vision life) for as little as $5 a monthAn excellent teamwork environment based on Accountability Respect and Teamwork (ART)Branded Apparel - to truly make you feel part of the teamAnd much more!RequirementsRequired Knowledge Skills & Abilities:Professional and positive attitude with a desire to help othersConfidence to recommend products and servicesExcellent oral and written communication skillsAbility to work in a fast-paced environment independently as well as with a teamRequired Training and Experience:High school diploma or equivalent is desiredPrevious sales or customer service experiencePhysical Requirements:Use keyboard monitor telephone and other standard office equipment.Lift and move a minimum of 20 pounds.Capable of regular reliable and timely attendanceCandidates considered for hire are subject to credit and other employment reference checks.Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position contact our Human Resources department via phone at or email at Salary Description$16.50 - $21Required Experience:IC Key Skills Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 16 - 21