E-commerce/Merchant Operations Associate at IntelliPro Group

E-commerce/Merchant Operations Associate

Position Type: Contract

Location: Seattle/Los Angeles/New York

Salary Range: $30-40/hr (USD)

Job Description:

Support the recruitment and onboarding process of key merchants. Reach out to merchants via email and phone based on provided leads, assist Account Managers in communicating TTS onboarding requirements, follow up on onboarding progress, and help resolve workflow bottlenecks.

Follow up on key merchant Governance and Experience (GNE) matters: collect and clarify GNE issues faced by key merchants, coordinate with the GNE team and Account Managers to identify root causes, define solutions, support merchants in preparing appeal materials, and draft corrective action reports.

Assist in key merchant strategic projects: collaborate with cross-functional teams including Merchant, Product, Marketing, and Content teams to gather and consolidate project requirements. For complex tasks, support Account Managers in execution; for routine tasks, independently handle items based on data, such as priority SKU submissions and key merchant reporting under platform rules.

Summarize and consolidate process, product, and data issues identified during key merchant onboarding, GNE, and project follow-ups, and work with relevant teams to drive continuous improvements.

Job Requirements:

1+ year of experience in internet/e-commerce, retail, merchant/product/content operations, project management, or governance and experience-related roles.

Bachelor's degree or above.

Basic data analysis skills; proficient in system tools, SQL-based integrated data tools (no coding required), and Excel.

Strong internal communication and collaboration skills; capable of handling cross functional communication with PM, operations, and business teams.

Proactive attitude and strong project management skills; able to manage multiple tasks in a fast-paced environment.

English can be used as a working language.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.