ECM Modernization and Workflow Analyst (IT Business Analyst – Journey) at State of Washington

DescriptionKeeping Washington Clean and EvergreenThe Department of Ecology is hiring an Enterprise Content Management (ECM) Modernization and Workflow Analyst (IT Business Analyst Journey)within the Administrative Services Division.Location:Headquarters Office in Lacey WA.Upon hire you must live within a commutable distance from the duty station.Schedule:This position is eligible for telework and flexible schedule options.You may telework most of your work time with at least one day per week required in the office.Schedules are dependent upon position needs and are subject to change.Application Timeline:Apply byDecember 3 2025This position will remain open until filled. The agency reserves the right to make a hire at any time after application review begins. Applications received after the date above may not be considered.DutiesAs the Enterprise Content Management (ECM) Modernization and WorkflowAnalyst at the Department of Ecology you will play a pivotal role in defining optimizing and supporting digital records processes across the agency. Key aspects of the role include:Laserfiche Business Solution Development: Leading the analysis and design of business requirements and digital workflows leveraged in the Laserfiche platform for streamlined content and records management.Process Analysis & Optimization:Driving initiatives to assess document and re-engineer business processes; ensuring effective migration and integration of records both legacy and digital into Laserfiche.Compliance & Governance Partnership: Collaborating closely with records managers and compliance experts to map automate and validate business processes so that the agency fulfills all records retention and public disclosure mandates.User-Centered Design: Translating complex user requirements into actionable Laserfiche solutions through interviews process mapping prototyping and user acceptance testing.Change Management & Training: Supporting the adoption of Laserfiche through the creation of documentation training materials and user support resources to drive digital literacy and ECM best practices across programs.Cross-Functional Collaboration: Acting as a liaison between end users IT and project managers to align requirements ensure clear communication and deliver Laserfiche solutions that meet both operational and compliance objectives.What you will do:Elicit and document business requirements and process models to configure content management workflows forms metadata and records policies that meet program objectives and compliance needs.Lead cross-program discovery to map record-creating processes end-to-end; produce BPMN 2.0 process maps lifecycle diagrams and RACI matrices to drive design decisions.Translate key partner needs into well-formed user stories and acceptance criteria; manage a transparent requirements backlog with full traceability from need to release.Author functional specifications and configuration guides for Laserfiche (Workflow Forms Records Management Audit Trail); collaborate with IT and vendors to implement and validate configurations.Plan and facilitate user acceptance testing: design test scenarios from acceptance criteria run UAT sessions track defects and obtain go/no-go sign-offs.Deliver change management and adoption activities (training quick-reference guides communications); coach super-users and provide post-go-live support.Partner with solution architects on integrations to support secure end-to-end record lifecycles.Steward business taxonomy metadata standards and naming conventions; maintain configuration baselines and contribute to information governance reviews.Drive continuous improvement via backlog grooming retrospectives and key partner feedback loops focused on cycle time adoption and compliance outcomes.QualificationsFor detailed information on how we calculate experience please visit our Recruitment website.Required Qualifications:Six (6) years of experience and/or education as described below:Experiencein business analysis of Information Technology (IT) projects and/or agency-wide initiatives.Educationinvolving a major study in Computer Science Information Technology (IT) Science Technology Engineering Mathematics (STEM) Business Administration or a closely related field or completion of a two (2) year accredited vocational training program in IT or related program.Examples of how to qualify:6 years of experience.5 years of experience AND 30-59 semester or 45-89 quarter college credits.4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associates degree).4 years of experience AND completion of a two-year accredited vocational training program.3 years of experience AND 90-119 semester or 135-179 quarter college credits.2 years of experience AND a Bachelors degree.1 year of experience AND a Masters degree or higher.Desired Qualifications:Bachelors degree with a focus on business information technology project management business analysis or related field.Two years of experience with business and workflow analysis and requirements development for ECM and data management solutions.Four years of business analysis experience on IT projects that cross program or agency boundaries.Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA) OR completion of a business analyst certification from a university or college.Prosci OCM Certification.Knowledge of M365 tools (Excel Word Visio PowerPoint Teams) and (or similar enterprise-wide project management system).If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job descriptionwe encourage you to apply.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.Supplemental InformationEcology does not use the E-Verify system; therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information please visit.Application ProcessEcology seeks diverse applicants: We view diversity equity inclusion and respect through a broad lens including race ethnicity class age religion sexual orientation gender identity immigration status military background language education life experience physical disability neurodiversity and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.How to ApplyClick Apply at the top of this page. Complete the entire application including full work history and responses to all supplemental questions and attach:Cover letter describing your interest in and qualifications for this positionResumeBecause we base our selection on the information you provide it is in your best interest to complete the application thoroughly.A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see resume may be considered incomplete.For detailed application information please visit our Recruitment website.Application Attestation: By submitting an application you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information and any false or misleading answers may result in rejection of your application or dismissal if employed.Need an AccommodationIf you need reasonable accommodation during the application and/or screening process including this job announcement in an alternate format:Please contact us at or If you are deaf or hard of hearing you may call through the Washington Relay Service by dialing 711 or 1-.QuestionsFor specific questions about the position location options schedule or duties please contact John Shieldsat If you need assistance applying for this job are inquiring about the status of your application would like to request the full position description or have any other questions please contact the Recruitment Team atAbout the Department of EcologyAs the State of Washingtons environmental protection agency we are deeply committed to protecting preserving and enhancing Washingtons environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land air water and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work invest in our employees to create and sustain a working environment that encourages creative leadership effective resource management teamwork professionalism and accountability.Diversity Equity Inclusion and Respect (DEIR)are core values central to Ecologys work. We strive to be a workplace where we are esteemed for sharing our authentic identities while advancing our individual professional goals and collaborating to protect preserve and enhance the environment for current and future generations.We believe thatDEIRis both a goal and an action. We are on a journey honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard seen and valued.Ecology employees may be eligible for the following:Medical/Dental/Vision for employee & dependent(s)Public Employees Retirement System (PERS)Vacation Sick and other Leave11 Paid Holidays per yearPublic Service Loan ForgivenessTuition Waiver Long Term Disability&Life InsuranceDeferred Compensation ProgramsDependent Care Assistance Program (DCAP) Flexible Spending Arrangement (FSA)Employee Assistance ProgramCommute Trip Reduction IncentivesCombined Fund DriveSmartHealth*Click here for more informationTo learn more about Ecology please visit ourwebsite explore Working at Ecology check out ourStrategic Plan and connect with us onLinkedInFacebookInstagramYouTube or ourblog.Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural racial ethnic sexual orientation and gender identity diversity. Women racial and ethnic minorities persons of disability persons over 40 years of age veterans military spouses or people with military status and people of all sexual orientations and gender identities are encouraged to apply.Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled the recruitment may only be used to fill additional open positions for the next sixty (60) days.#LI-DNPRequired Experience:IC Key Skills Accounting Software,Anti Money Laundering,Fashion Retail,Accounts Reconciliation,CMS,Design And Estimation Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 84120 - 113148