EDI Consultant at VDart Inc

Title: EDI Consultant Location: Bolingbrook IL Duration: Contract Key Responsibilities of an EDI Consultant candidate with hands-on EDI experience which is essential for this position. Ideally the individual will have a background in retail or manufacturing industries with a solid understanding of EDI mapping and strong documentation skills. The role may involve: Reviewing and evaluating existing EDI processes to identify areas for improvement. Exploring and supporting new EDI requirements as they arise. Scope/Purpose: Real-time monitoring tracking and resolution of all EDI errors in OpenText with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow performs root-cause analysis (RCA) updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues primarily through ServiceNow platform. EDI Performance Measures/Expectations: Create issue resolution documentation (incident description root cause steps to resolve) For new processes If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Reporting & Trends Weekly slide deck (close of business Friday): ticket counts response/resolution times top errors Monthly deep dive on root causes and corrective actions Key Skills SQL,Information Technology,data integrity,Test Scripts,AS2,Access,Excel,ERP,XML,Troubleshoot,Edifact,Computer information system,Sftp,UNIX Employment Type : Full Time Experience: years Vacancy: 1