EDI Finance Specialist-Hybrid-ARZ at Mayo Clinic

DescriptionThe Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing insurance and coverage issues authorization and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population prior to during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work units performance expectations.QualificationsThis position is a Hybrid position. Requirement would be partial time on site at the Scottsdale Arizona campus and partial remote time. Incumbents will need to be within reasonable driving distance of the Scottsdale Arizona campus.Bachelors degree with 2 years of experience in finance customer service communication concierge services or related fieldORHigh school diploma and 6 years experience in finance customer service communication concierge services or related fieldThe preferred applicant will have experience within Patient Access or other Patient Finance and strong Customer Service and critical thinking skills/experience especially in working with an international population or peoples of a different background than themselves.Additional Requirements include:Excellent listening and communication skillsSuperior written communication skillsIntermediate computer/keyboarding and mathematic skillsFamiliarity with Microsoft applicationsPhone etiquette and customer service and call handling skillsPosition requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity exhibit good decision making skills and demonstrate attention to detail. It is expected that staff are self-directed and highly organized and support a productive collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Staff must consistently demonstrate an ability to interact with individuals from diverse backgrounds and cultural perspectives. Multilingual candidates fluent in Spanish Hmong Arabic or other languages preferred. Experience providing concierge-level customer service to international patients preferred. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.Required Experience:IC Key Skills Cobol,Financial Services,Financial Concepts,Accounting,Banking,Cloud Computing,Securities Law,Middleware,Financial Analysis,CPT Coding,Epic,Financial Management Employment Type : Full-Time Experience: years Vacancy: 1