Educator Donor Services at Versiti

OverviewVersiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.Position SummaryUnder the direction of the Manager Donor Services Training is responsible for delivering Training/Education tracking and assessing competency for Donor Services.Total Rewards PackageBenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.ResponsibilitiesThe essential duties and responsibilities include the following. Other duties may be assigned. * Demonstrates the organizations core values and displays the highest level of customer service to internal/external customers. * Delivers training retraining provides continuing education in-services and performs competency assessments. * Assesses learner competence and provides timely constructive and thoughtful feedback * Provides oversight and supervision to employees during training period. * Assess performance needs and develop training plan in response to management requests for re-training by performing work observations and identifying performance gaps. * Recommends course of action for employees not meeting competency expectations including development plans possible reassignments or separations. * Assists Instructional Designer and LMS Specialists in education program development for Donor Services staff. * Prepares PowerPoint oral written and video presentations for training purposes. * Assists with developing and executing training plans for new processes procedures and process improvements. * Accountable for all training documentation and record maintenance. * Serves as a Subject Matter Expert to Donor Services staff. * Participates in process validation activities. * Serves on varies committees and teams. * Designs and executes error remediation training as a result of detection of quality errors. Remediation includes identifying what course of action must be taken to correct the error; what method of training delivery must be employed; and delivers applicable training to ensure error does not happen again. * Collaborates with Donor Services management and other departments as applicable for Donor Services Education. * Maintains competency in all functions including DS Team Lead as well as other roles as needed (i.e. driver/apheresis specialties). * Assesses impact of process/procedural change and make/facilitate appropriate state level changes. * Coordinates training schedules of staff with leadership * Works collectively with team of educators to plan and schedule resources to meet operational needs. Reviews training that needs to be delivered across respective states (e.g. new hire training apheresis training TL training new process training error remediation etc.); schedules locations rooms equipment and resources to ensure operational training is delivered as promised. * Travel to company locations outside of home location as needed (10%-30%)Performs other duties as assignedComplies with all policies and standardsQualificationsEducationHigh School Diploma requiredAssociates Degree preferredEducation/Training experience or certificate in education preferredExperience1-3 years blood banking experience requiredPrevious education/training or presenting experience a working knowledge of adult learning principles and presentation basics preferredStrong customer service experience preferred1-3 years phlebotomy experience requiredKnowledge Skills and AbilitiesPossess facilitation competencies to ensure:the environment is conducive to learninglearners are as engaged in learning as possibleopportunities to interact and practice are optimizedspecial needs of individuals and groups are respectedachievement of learning objectives is assessedthe facilitator appropriately represents the organizationAbility to work with a diverse audience including all levels of the organizationPossess higher-order critical thinking skills to identify learning needs learner gaps training delivery methods assessment criteria and evaluation of outcomes.Exhibit keen decision-making skills in an environment with minimal clarity and standard operating procedures.Demonstrates effective communication skills that promote collaborative teamwork and enhance partnership with trainees donors management and vendorsAbility to effectively communicate the whys behind processes and initiativesMonitors assesses and evaluates teaching/learning methods in relation to learning outcomes and learner needs.Ability to understand and perform written and oral instructionsExcellent organizational skillsComputer skills as requiredAbility to work independently with minimal supervision; multi-task; work with confidential informationMust possess a professional demeanor and project an appropriate professional image.Possess excellent customer service skillsAbility to do more complex addition subtraction multiplication and divisionAbility to carry out instructions furnished in written oral or diagram formLicenses and CertificationsA valid drivers license requiredTools and TechnologyPersonal Computer (desk top lap top tablet) requiredStethoscope requiredTime piece with a second hand. General office equipment (computer printer fax copy machine). requiredMicrosoft Suite (Word Excel PowerPoint Simple databases). required Key Skills Early Childhood Education,Algebra,Classroom Experience,Lesson Planning,Special Education,Adult Education,Special Needs,Calculus,Teaching,Geometry,Experience with Children,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1