EFT Operations Representative at Northwest Bank

Job DescriptionOverviewThe EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service.Essential FunctionsAssist Retail Offices and Customers with EFT questions and troubleshoot cardholder issuesCultivate good work relationships with other departmentsProvide excellent customer service and business unit supportEnsure total document and data integrityMaintain knowledge of job specific debit card bank products and servicesInput data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cardsPerform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer ServiceMaintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touche reportsEnsure all performance standards are metInteract as appropriate with all vendors and/or business partnersOperate equipment and perform routine maintenancePartner with coworkers and other departments appropriatelyProtect the security of all information appropriatelyRecommend improvements to proceduresAttempt to exceed production expectationsMinimize departmental nonpayroll costsContribute to measurable goal sett and achievementsEnsure total quality of work performedRecommend expense control measures, product, service, and delivery enhancements, and quality control enhancementsEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentQualificationsHigh School Diploma or equivalent preferredNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.