EHR Administrative Trainer at Hancock Regional Hospital

Job DescriptionJob DescriptionJOB SUMMARY: The EHR Trainer – Administrative Applications is responsible for providing high-quality training and support to non-clinical users of the Electronic Health Record (EHR) system, including front office, scheduling, and registration staff. This position develops training content and programs to ensure administrative teams are confident, compliant, and efficient in using EHR tools that support patient access, revenue cycle, and operational workflows. The role works closely with IT analysts, department managers, and leadership to support new hire onboarding, ongoing education, and system optimization initiatives.JOB SPECIFIC CORE COMPETENCIES: · Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes · Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders. · Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team · Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: · Design and deliver EHR training programs for administrative and support staff, including new hire orientation and refresher courses.· Develop and maintain training materials, workflow documentation, and online learning content specific to administrative functions.· Provide group and individualized training on scheduling, front office and patient registration within the EHR.· Participate in testing and validation of system updates, ensuring training materials reflect current workflows.· · Collaborate with IT and operational leadership to identify process improvements and optimize system use.· · Perform rounding and optimization visits with departments utilizing the administrative applications. Provide at the elbow support to users ensuring optimal use of the system· · Track training participation, evaluate user competency, and provide post-training support.· · Deliver go-live and upgrade support to ensure a smooth transition during system enhancements.EXPECTED BEHAVIORS: · Evidence of good grooming and professional conduct. · Excellent communications skills. · Demonstrate ability to perform calculations quickly and accurately. · Possess a sense of responsibility, initiative, honesty and confidentiality. · Desire and ability to cooperate with others. · Able to work under stress and to meet deadlines. EDUCATION/EXPERIENCE REQUIREMENTS· Experience working with the Meditech EHR system required.· Bachelor’s Degree Required· EHR Certification Preferred· Strong understanding of scheduling, registration, or revenue cycle workflows preferred.· Excellent verbal and written communication skills with a focus on adult learning principles.· Proven ability to train diverse audiences and adapt materials to different learning styles. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. PHYSICAL/MENTAL DEMANDS:· More than 3/4 of the work comprises sitting at a computer and performing computerbased tasks.· 1/4 of the work day on the telephone in communication with physicians, and customers· Vision requirements include but are not limited to close vision, distant vision, peripheralvision, and ability to adjust focus. EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine ENVIRONMENTAL CONDITIONS: · Sedentary Office Environment