Electrical Service Manager at Encore Electric Career Site

OVERVIEW: The Electrical Service Manager manages customer relationships in the service department supervising service technicians and taking accountability for required profit goals.Compensation for this Role:$120000 - $140000 annually depending on experienceGeneral ResponsibilitiesMaintain open communication lines with all working relationshipsFollow up to ensure items for which the job is accountable for are performedEarn and maintains customers trustUphold the core values of the organizationWork well with others to accomplish the mission of the organization and of the job Specific Responsibilities ManagementManage and direct the work performance of service technicians project engineers and service supervisorsEvaluate performance of Service TechniciansMake recommendations on hiring disciplining and terminating employees Enforce the WO process is being implemented by all employees Sales Manage the Customer Relationship as the primary customer contact Work with assigned clients to meet their needs Leverage existing customer relationships to generate sales and develop constant presence accounts OperationsMonitor and enforce Encore Electric Inc. safety policiesUphold the Service Pledge Ensure Energized Work is performed within Encore guidelines in coordination with the safety department Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is sharedManage projects assignedPurchase material for projects not normally found on a service vanSubmittalsRegulatory awarenessLicensingPermittingCertified payrollProject preplanning and prefabricationResponsible for turnover of project to technician assignedManage the quality of the projects and installations assignedManage tools and equipment including tools assigned to van and those drawn from company tool inventory Perform the duties of manager on call when assigned Training and Development Responsible for the training and development of field and office operational staffPartner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients Financial Manage risk and commodity volatility in estimates and proposals Understanding of cost-to-complete process and service financials including: Cash flowCollectionsProfitability of assigned projects Timely billing of completed projects Track individual service technician and work order performanceUnderstanding of cost structureDirect cost Indirect costOverhead Other duties as may be assigned KNOWLEDGE SKILLS AND ABILITIES: Knowledge of: The National Electrical CodeEncore Electric Inc.s preplanning and prefabrication methodsProblem solving Tracking numbers and bits of data relevant to the work assignment Skill in:Soft skills and high emotional intelligence Microsoft Office 365Electrical Estimating Establishing and maintaining effective working relationships with customers vendors consultants management and employeesPerforming in situations with high expectations Working on a teamMultitasking Technical electrical skills Electrical installation methods and proceduresTroubleshooting Adapting to new and changing requirements environments and/or informationEstimating resources needed to complete required tasksManaging people.Managing complex projects breaking them down to their component levelsUsing communication softwareBusiness writing Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understandingOrganizing work to accomplish tasksPrioritizing and reporting to meet job needs Moving manpower PHYSICAL REQUIREMENTS: Driving Sitting ClimbingLifting (up to 50 lbs)StandingStoopingVision acuity (near and far)Walking REQUIREMENTS: High School Diploma or equivalent is required while a degree in related field is preferred.5 years of progressive experience in a fast-paced office management business environment is preferred.5-10 years of electrical service experience is highly preferred.Journeyman Electricians License is required.Benefits of this Role:Encore Electric provides excellent benefits for our employees including: medical dental and vision plans disability and life insurance employee-matched 401(k) paid time off (PTO) an employee assistance program that includes counseling legal and financial advice.Encore also provides a generous employee referral program and access to technical safety personal finance and leadership training through Encore University Encores in house training program.This position is eligible for mileage reimbursement cell phone allowance and the short-term incentive program. Applications will close on December 31 2025 or once role has been filled.To request an accommodation during the application process please contact . Encore Electric Inc. is an EOE including disability/vets.Required Experience:Manager Key Skills Energy Management,CSSD,Administration Office,Concrete Pump,Jboss,Adobe Indesign Employment Type : Full-Time Department / Functional Area: Service Management Experience: years Vacancy: 1 Yearly Salary Salary: 120000 - 140000