Eligibility Supervisor at CalHR

Position InformationTHIS IS NOT A REMOTE WORK or TELEWORKING POSITION.THIS POSITION IS LOCATED IN MODOC COUNTY CA.Job Location:Alturas CAAttendance: In-person only (No teleworking or remote work)Interviews: Conducted in personThe Eligibility Supervisor is the first-line supervisory classification in the Eligibility Specialist series. The main function of this level is to provide supervisory administrative and technical support to an eligibility work unit engaged in determining initial and continuing eligibility for multiple public assistance programs. Incumbents are responsible for planning and scheduling work assignments and ensuring adequate coverage and equitable caseloads/workload among staff members; identifying staff training needs; and conducting performance evaluations and recommending disciplinary measures. Incumbents analyze cases to ensure accuracy of decisions and timeliness of processing. Eligibility Supervisors assist with difficult program cases and make final processing decisions in relation to such cases. Incumbents assist in program development and management and perform related work as required. Most working supervisors also spend a substantial portion of their time performing the most difficult and complex work of the section or unit; and perform other specialized assignments.This classification differs from the Eligibility Specialist III in that the former operates in full supervisory capacity and the latter is responsible for lead worker duties and/or managing specialized tasks or caseloads.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Eligibility Supervisor classification generally receive direct supervision from a Program Manager or other designated manager. Eligibility Supervisors provide direct supervision to a unit of Eligibility Specialists. Supervision may also include incumbents in other classes (e.g. Office Assistant Integrated Case Worker or a similar class). SALARY INFORMATIONNew Modoc County employees generally start at the beginning of the salary range. The salary range includes 10 steps (AJ) with employees typically starting at Step A and moving to Step B upon completion of a successful one-year probationary period. Each year thereafter with successful performance employees move to the next step through Step F. Steps G through J occur every five years. Each step represents a 5% increase.Posted salary range reflects Steps A-F.Examples of Duties Plans assigns supervises and reviews the work of a unit of employees determining eligibility of applicants and recipients for public assistance programsSelects trains evaluates and disciplines subordinate staffProvides direction to staff on implementation of policy and proceduresHolds individual and group conferences to discuss or interpret rules regulations and policiesConfers with workers regarding discrepancies in the systemDetermines need for training and oversight and provides appropriate training and direction Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinationEvaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reformExplains a variety of plan options costs and individual plan features through Covered CaliforniaTroubleshoots task and/or case issues to determine appropriate resolution of problems involving Help Desk as needed or may perform Help Desk functionsCommunicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentialityResponds to questions and complaints of clients in person by telephone mail and/or email communicationIdentifies suspected fraud and makes referrals for investigationRepresents the department at meetings attends conferences and participates in studies system testing and design and research projects as assignedInterviews complainants and addresses performance and personnel problemsParticipates in special projects studies work assignments and committeesReceives and prepares correspondence and required reports relating to unit activity and other mattersPerforms related duties as assignedEMPLOYMENT STANDARDSKnowledge of: General goals and purpose of public social services programsLaws rules regulations policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniquesMethods and techniques of conducting an investigative interview and information gatheringResources available to obtain and verify information concerning eligibilitySupervisory and staff development techniques and practices including progressive discipline and labor relationsComputer terminology and computer keyboard arrangementModern office practices methods and proceduresRecord keeping practices and proceduresPrinciples of mathematical calculationsIntricacies of health insurance plans and medical health plan options and associated terminologyRegulations and rules regarding household filing status related to the Affordable Care ActCultural and human behavior including knowledge of self to interact effectively with clients and staffPrinciples and practices of effective customer serviceStructure and content of the English language including the meaning and spelling of words rules of composition and grammarModern equipment and communication tools used for business functions and program project and task coordinationComputers and software programs (e.g.. Microsoft software applications) to conduct research assess information and/or prepare documentationAbility to: Exercise sound judgment when organizing directing and prioritizing unit activitiesSelect train supervise evaluate and discipline subordinate staffEvaluate and make appropriate recommendations and corrections on selected casesDetermine appropriate course of action in emergency situationsMake referrals to appropriate agencies and social service programsDetect and evaluate potential fraudulent situationsApply the policies procedures and programs of the County Social Services DepartmentApply the laws rules and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programsIdentify available resources and communicate with others to obtain and verify information concerning eligibilityUse fact-finding techniques and perform in-depth and interactive interviewingAnalyze and interpret written numerical and verbal data from various sourcesUtilize multiple electronic information social services systems and analyze and interpret such informationEnter data accurately into a computerized systemNavigate through computer screens and effectively use computer systems software applications and modern business equipment to perform a variety of work tasksIdentify when computer output is incorrect and make correctionsPlan and organize workload to ensure staffs work is completed in accordance with regulations relating to eligibility and timelinessFunction effectively in a system with strict deadlines and constant changesRead understand apply and explain complicated and detailed correspondence and reports regulations and policy directivesPerform a variety of mathematical computations accurately and rapidlyPrepare clear concise and accurate records and reportsExplain complex rules and programs so they can be understood by people of diverse socio-economic cultural and educational backgroundsGather record and correctly evaluate IRS tax filing data income and additional necessary information required for the determination of eligibility for one or more programsExplain health insurance plan options and plan details available to clients through the Affordable Care ActReview a variety of tax documents to obtain needed household filing informationExplain health care reform tax credit implications to clientsRefer clients to other community services as neededAssess and manage difficult and hostile persons or situations; or call for intervention when appropriateInteract with people in a courteous manner both in person on the telephone by mail or email communicationWork in a fast-paced professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completionCommunicate clearly and concisely both orally and in writing using appropriate English grammar and syntaxEstablish and maintain cooperative working relationships with the public and staffFollow written and oral directions and instructionsMinimum QualificationsELIGIBILITY SUPERVISOROne (1) year full time experience in an Eligibility Specialist III Integrated Case Worker III or Employment and Training Worker III classification in an Interagency Merit System (IMS) County;ORFour (4) years of full time experience determining eligibility for public assistance programs or providing employment services in a public human services agency.Supplemental InformationThis is not a remote work or teleworking position. This position is in Modoc County CA (shown in red on the map below): A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.This position is full-time at 37.5 hours per week.Position may require pre-employment drug testing physical and fingerprinting for a background investigation.Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 5 years from the date of the previous background investigation for each employee that has access to federal tax information.EXAMINATION INFORMATIONTRAINING & EXPERIENCE EXAMINATION WEIGHTED 100% The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination. MSS is accepting applications on a continuous basis. Qualifying candidates will be notified via email with instructions for completing the examination within 30 days of the date of application.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for the county of Modoc. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TEST ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.EDUCATION DOCUMENTSIf you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONThis position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list. General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.ABOUT MODOC COUNTYModoc County is a geographically diverse area in the northeastern corner of California and borders both Oregon and Nevada. The City of Alturas is the county seat and the only incorporated city in the County. Federal land comprises much of Modoc County with employees from the US Forest Service Bureau of Land Management National Park Service Bureau of Indian Affairs and the US Fish and Wildlife Service assigned there. These federal operations account for a significant part of the Countys economy. Modoc County is home to the Medicine Lake Highlands which is the largest shield volcano on the US West Coast. Youll also find areas of lava flows cinder cones juniper flats pine forests and seasonal lakes nearly one million acres of the Modoc National Forest as well as hot springs and lava caves which are common to the area and geothermal energy resources.This job bulletin will not be available online after the application deadline. Please print a copy for your records.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 4220 - 5386