ELL Success Coach (Academic Counselor)-Advising & LifeMap at InsideHigherEd

Category:: Professional StaffSubscribe:: Department:: Advising & Life MapLocations:: Boston, MAPosted:: Dec 2, 2025Closes:: Dec 16, 2025 - 11:59 PM ESTType:: Full-timeRef. No.:: UNPPosition ID:: 195254About Bunker Hill Community College:With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. With campuses in Charlestown and Chelsea, BHCC offers a broad range of educational opportunities throughout Greater Boston. BHCC fosters a welcoming and supportive learning environment for students by offering associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry-specific programs. Job Description:Reporting to the Director of Advising & LifeMap, the ELL Success Coach (Academic Counselor) supports the semester-to-semester persistence and overall success of students enrolled in Academic English Language Learner (AELL) courses. This position utilizes high impact practices to provide holistic coaching with emphasis on academic planning, career exploration, course registration, and a successful transition into the college community. The ELL Success Coach plays a key role in helping multilingual students navigate BHCC's academic pathways, connect with campus resources, and reach their academic, transfer, and career goals.Responsibilities:Provide group and individual academic and career coaching for AELL students.Help students set and achieve academic, transfer, and career goals.Advise on programs, pathways, and courses aligned with English placement and interests.Support career exploration and development of educational résumés.Teach use of tools such as BHCC Self-Service, Career Coach, Transferology, and MassHire CIS.Guide students through transfer planning, including MassTransfer and BHCC agreements.Monitor progress, address academic challenges, and assist with SAP, appeals, and Fresh Start.Conduct class visits and workshops integrating LifeMap resources into AELL courses.Collaborate with faculty and staff to enhance advising, retention, and student success.Maintain records, document sessions, and engage in professional development and planningWork on campus Mondays 9:00 a.m.-5:00 p.m., Tuesdays 10:00 a.m.-6:00 p.m., every other Friday, and one Saturday per month during Start Now/peak registration period.Requirements:Master's degree in Education, Counseling, Psychology or a closely related field and three (3) years of experience and/or training involving advising, counseling and/or student recruitment and retention; or an equivalent combination of education, training and experience.Preferred Requirements:Experience working with multilingual, multicultural, or English Language Learner populations.Knowledge of academic advising principles and student success practices in higher education.Strong interpersonal, communication, and organizational skills.Proficiency in technology tools such as student information systems, advising software, and Microsoft Office Suite.Ability to work both independently and collaboratively in a fast-paced, student-centered environment.Experience in community college or open-access higher education settings.Students attending BHCC come from a variety of cultural, linguistic, and socioeconomic backgrounds, and we are dedicated to providing them with the support they need to succeed. While not required, the ability to read, speak, and write in Spanish is preferred.Additional Information:Salary: $70,929.00 - $76,416.00 (Actual Salary Will Be Commensurate With Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.) Grade 5, Unit Professional Position. Full-Time State position.Schedule: Work on campus Mondays 9:00 a.m.- 5:00 p.m., Tuesdays 10:00 a.m.- 6:00 p.m., every other Friday, and one Saturday per month during Start Now/peak registration periodReview Date: December 16, 2025Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision. Application Instructions:To be considered for this position please upload the following documents to your account:ResumeCover LetterPlease be sure to address the Required Qualifications in your documents.If you need assistance applying through this website please contact our online Help Desk HERE