ELMR Specialist-Millington, TN at DirectViz Solutions

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporate-funded technology certifications and robust employee recognition and appreciation programs.We are seeking a highly skilled Telecommunications Engineer Specialist to work on-site in Millington TN. Key responsibilities and requirements are as follows. Key Responsibilities:Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.Act as a primary point of contact for incoming support requests.Deliver technical support training and implementation of ELMR systems.Test tune and program Motorola based ELMR radios as needed.Plan manage and coordinate the inventory storage and distribution of radios.Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups.Configure Radio Set Identifiers (RSIs) and troubleshoot radio subscriber units and/or network configurations.Assist the Advanced Services teams with deployments installations rollouts and maintenance.Escalate issues to Advanced Services and the Management team as appropriate.Report updates discrepancies outages or issues to management.Other duties and projects as assignedRequirements:Education: DoD8570 IAT Level II (eg: Sec)Clearance: Secret1-3 years experience in supporting ELMR Motorola radios or equivalent experience.Excellent team skills must be thorough must have excellent communications skills written and verbalDemonstrate initiative and be results oriented with flexibility and tenacityDemonstrate the ability to continuously adjust priorities to reflect changing circumstancesAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceEffective problem-solving skills and inherent decision-making abilityproject managerRequired to stand walk and sit; communicate verbally both in person and by telephone; use hands to finger handle or feel objects or controls; reach with hands and arms. Regularly required to stoop kneel bend crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception color vision and the ability to adjust focus.Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.Physical and Mental Qualifications:Be able to maintain awareness during scheduled working hours.Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)Able to lift up to 15 pounds.Excellent verbal and written communication; good command of the English languageExecute tasks independently and work as a team.Learns and memories routine tasks.Strong organizational grammar business correspondence and self-management skillsCandidates must be able to perform the essential functions of the position satisfactorily. If requested reasonable accommodation will be provided for employees with disabilities.DVS retains the right to change or assign other duties to this position.If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.DVS has a zero-tolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998Required Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1