Emerging Markets Technology Field Technician at RDO Equipment Co.

This individual will build strong customer relationships by performing onsite service installations and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.$70000 - $100000 / yearCompensation & Benefits:Average $70000 to $100000 your first year with top earners well into six figuresGuaranteed base salary plus commissionsComprehensive benefits package and a company vehicleTraining and development as well as opportunities to grow within the organizationSpecific Duties Include: Perform onsite service installations and product support across the area of responsibility. Install Carlson Machine Control on various customer machines. Install GPS base stations. Measure up and calibrate machines. Train operators on use of Carlson Grade software. Identify new business opportunities for service and repair of GNSS Laser 2D and 3D Machine Control products. Diagnose inspect recondition repair assemble and service equipment as assigned by the Aftermarket Manager. Document machine information and repairs completed on work order including parts and fluids used. Maintain a clean work area as well as care for all shop tools machines and equipment. Identify and communicate solutions for customer service opportunities in the dealerships area of responsibility Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. Monitor customer satisfaction. Profile customers machines vehicles and demographic information. Market parts and service sales such as machine inspections overhauls standard job quotes and special parts promotions. Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). Perform follow-up calls at customer locations on wholegoods and major parts and service sales. Provide technology updates and solutions. Assist in training and coordination for basic in-field start-ups including specific solutions for technology products. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set. Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts. Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.Job Requirements: 1-3 years experience in an industry-related role with involvement in activities such as sales service training or other related work Experience in GPS or machine control technology is preferred but not required Travel expectations: 75% seasonally based - travel to and from site often by flight leaving Monday and back on Friday Strong computer skills Strong communication skills Excellent customer service skills Candidates must have valid work authorization and be able to work in the U.S. without company sponsorshipRequired Experience:IC Key Skills Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 70000 - 100000