Employee Benefits Account Manager at Hub International Insurance

About HUB InternationalHUB International is a global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. HUB has more than 600 offices across the United States Canada and Puerto Rico with more than 20000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.Primary Role:The Employee Benefits Account Manager works collaboratively with the Producer Account Executive and Account Administrator managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships supporting client retention maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues.Duties and Responsibilities:Maintains client relationships supports client retention maintains strong carrier relationships and understands client needsCollaborates on delivering multi-year strategic planManages projects in concert with the client including but not limited to all vendor implementationProvides benchmarking reports to client (annually quarterly or monthly)Manages claims and coverage issue resolution for clients employees when elevated from HR.Provides assistance with clients billing and eligibility audits and on occasion may conduct these audits for clients independently if not handled or escalated by Account AdministratorAdvises and guides clients in compliance matters and sends monthly reports to client as neededFacilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices when not completed by Account Administrator.Creates employee benefit booklets when not completed by Account Administrator.If there is no Account Executive on the team develops open enrollment presentations and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers.Orders supplies from carriers and reviews for accuracyManages new carrier plan or vendor implementation including benefits administration system build-out and project managementInstalls and regularly updates client specific data inBenefitPointPerforms contract review and facilitates preparation of SPD Wraps Cafeteria and POP Plan documents.Facilitates 5500 preparationPrepares master group files client contact sheet and maintains carrier filesHandles Renewal PrepAssists in the RFP process as needed such as proposal development including preparing census entering and updating pivotal information as needed on-line quoting and Marketing a group when requestedProvide mentorship with Account Administrator/Assistant Plan Analyst were applicableCoordinates client contact changes with Producer/Account ExecutiveOrganizes client meetings with other team membersMakes sure the client is aware of the resources that HUB offersAttends industry related continuing education training and coursesMust follow HUB Broker StandardsKey Competencies:To perform the job successfully an individual should demonstrate the following competencies:Team Work Supports all organizational departments in a collaborative effort for everyone to succeed.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Initiative Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Quality Management Demonstrates attention to detail.Project Management Ability to lead and contribute team and adhere to deadlinesQualification Requirements:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience and EducationBachelors degree preferredAt least 3-5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable).Client facing experience requiredL&H License required(or obtained after 90 days)#LI-KP1Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.E-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Required Experience:Manager Key Skills Vendor Management,Fmla,HIPAA,Analysis Skills,Benefits Administration,HRIS,Filing,Payroll,Employment & Labor Law,ADP,Human Resources,Workday Employment Type : Full-Time Experience: years Vacancy: 1