Employee Benefits Account Specialist at Tower Street Insurance

Employee Benefits Account SpecialistAt Tower Street Insurance & Risk Management our recognition as one of the Best Places to Work is more than just an accolade;itsa testament to our unwavering commitment to excellence both in the services we provide and the environment we cultivate for our team. Over the years we have consistentlydemonstratedour dedication to not only meeting but exceeding the expectations of our clients.Job Summary:The Employee Benefits Account Specialistsupports our internal account managers and serves as a trusted resource for employees and clients across all aspects of benefit administration. This role is responsible for plan-year support employee servicing processing changes and ensuring accurate timely benefits operations.Key Responsibilities:Assist with plan-year activities including reviewing benefit plans updating materials and preparing for renewals and open enrollmentServe as primary support resource for employees addressing questions related to plan options coverage eligibility claims issues and enrollment guidanceProcess benefit changes such as new hire enrollments terminations qualifying life events and corrections across carrier systems and internal platformsPrepare and maintain benefit documentation including enrollment packets forms confirmation statements guides and other employee-facing materials.Support account managers by assisting with proposals reports plan summaries and other client-ready materials.Audit billing statements and enrollment data to ensure accuracy and alignment with client records.Assist with implementation paperwork and carrier submissions for new plans renewals and mid-year changes.Participate in employee meetings open enrollment sessions and client calls as needed.Maintain organized and accurate electronic files records and documentation.Deliver high-quality timely customer service to clients employees carriers and internal team members.Complete required training and stay up to date on plan changes benefits best practices and internal workflows.Perform additional duties as needed to support account management and client service.Required Qualifications:3 years of employee benefits experience preferred in a brokerage consulting or HR/benefits administration role required.High school diploma or equivalent required; associates or bachelors degree preferredActive Life & Health License preferred (or willingness to obtain)Experience with Employee Navigator highly preferredApplied Epic or similar AMS experience is a plusProficiencyin benefits management software(Employee Navigator)and Microsoft Office Suite.Company Benefits:A company with a strong brand and positive cultureCompetitive pay (base bi-annual bonus potential)Opportunity for career growthComprehensive health vision and dental benefits401k with a matchFlexible PTO paid holidaysRequired Experience:IC Key Skills Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday Employment Type : Full Time Experience: years Vacancy: 1