SERVICE EXPERIENCE ADVISOR at Micro Center Inc

Job DescriptionJob DescriptionWe are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.MAJOR RESPONSIBILITIES:Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge BarListen actively to customer concerns and guide them through appropriate service solutions and offeringsRecommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful mannerClearly communicate estimated pricing, timelines, and expectations at time of check-inAssist in basic troubleshooting and accurately route work orders to the appropriate service queuesProcess service and point of sale transactions accurately and completelyMaintain minimum attachment rates and productivity standardsStay informed of current promotions and attachment opportunitiesProvide timely, professional updates to customers regarding service statusObtain required certifications as directed by managementKeep a clean, organized, and customer-ready workspaceEDUCATION & EXPERIENCE:High School diploma or equivalentNo prior technical experience requiredStrong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experienceDemonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionallyMICRO CENTER OFFERS EXCEPTIONAL BENEFITS:Medical, Dental and Vision Benefits Coverage for Regular Full-Time AssociatesEmployee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular Associates401K Plan with Company MatchEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesOUR GROWTH OPPORTUNITIES:At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.Micro Center is an Equal Opportunity Employer.