Account Management Specialist Northwell at Personify Health

OverviewWho We AreReady to create a healthier world We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve healthand reduce costs for companies and their people. At Personify Health we believe in offering total rewards flexible opportunities and a diverse inclusive community where every voice matters. Together were shaping a healthier more engaged future.ResponsibilitiesReady to Support Client Success Through Expert Coordination and AnalysisWere seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator youll act as product expert and trusted partner helping resolve client issues analyze benefit trends and support renewals.What makes this role different Cross-functional collaboration: Work across business functions to ensure client needs are met while maintaining accurate client records Problem-solving focus: Research issues access necessary resources and escalate to appropriate experts for resolution Strategic support: Assist Account Managers during contract renewal process while supporting open enrollment activities Client relationship building: Participate in and host client meetings while providing ongoing support and educationWhat Youll Actually DoPartner with Account Managers to uphold high standards of client satisfaction and relationship managementAct as the primary daily point of contact for Client to resolve problems and provide data.Build and nurture strong working relationships with client and broker partnersRespond promptly and professionally to client inquiries escalations and service issuesApply critical thinking to identify and investigate systemic issues affecting client members and contribute to effective resolution strategiesAct as the primary daily contact for the benefits teams and brokers for your assigned book of business; ensuring timely and accurate supportCollaborate cross-functionally as client advocate with internal teams to drive resolution of client concerns.Manage multiple priorities with heightened attention to details and deliverable dates. Provide updates to client teams with clearly defined and agreeable completion dates. Communicate clearly and timely with client teams on pending issues. Follow up frequently on pending issues with various internal stakeholders.Request Reports as requested by client; Validate accuracy of data and deliver reports timely.QualificationsWhat You Bring to Our MissionThe foundational experience:1 years experience in health insurance employee benefits human resources or healthcare industryExperience onboarding new clients and providing account-based service is idealComfortable working with HR Directors and ExecutivesThe communication competencies:Clear written and verbal communication style with strong collaboration skillsAbility to build relationships with diverse stakeholders while maintaining professional approachThe professional qualities:Detail-oriented approach with strong organizational and analytical abilitiesProactive problem-solving mindset with ability to work independently and as part of teamCommitment to client satisfaction and continuous improvement in service deliveryWhy Youll Love It HereWe believe in total rewards that actually matternot just competitive packages but benefits that support how you want to live and work.Your wellbeing comes first:Comprehensive medical and dental coverage through our own health solutions (yes we use what we build!)Mental health support and wellness programs designed by experts who get itFlexible work arrangements that fit your life not the other way aroundFinancial security that makes sense:Retirement planning support to help you build real wealth for the futureBasic Life and AD&D Insurance plus Short-Term and Long-Term Disability protectionEmployee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverageGrowth without limits:Professional development opportunities and clear career progression pathsMentorship from industry leaders who want to see you succeedLearning budget to invest in skills that matter to your futureA culture that energizes:People Matter: Inclusive community where every voice matters and diverse perspectives drive innovationOne Team One Dream: Collaborative environment where we celebrate wins together and support each other through challengesWe Deliver: Mission-driven work that creates real impact on peoples health and wellbeing with clear accountability for resultsGrow Forward: Continuous learning mindset with team events recognition programs and celebrations that make work genuinely enjoyableThe practical stuff:Competitive base salary that rewards your successPTO policy because rest and recharge time is non-negotiableBenefits effective day onebecause you shouldnt have to wait to be taken care ofReady to create a healthier world while building the career you want Were ready for you.No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role wed love to learn more about you.Personify Health is an equal opportunity organization and is committed to diversity inclusion equity and social justice.In compliance with all states and cities that require transparency of pay the base compensation for this position ranges from $21 to $25 per hour. Note that compensation may vary based on location skills and experience.We strive to cultivate a work environment where differences are celebrated and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity Equity Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level) members clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.#WeAreHiring #PersonifyHealthBeware of Hiring Scams:Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications please report them [email protected]. All of our legitimate openings can be found on the Personify HealthCareer Site.Required Experience:IC Key Skills Business Development,Front End,Bricklayer,Ftp,KYC Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 21 - 25