Director, Cash Center of Excellence (CoE) at MassMutual

Job DescriptionDirector, Cash Clearing Center of Excellence (CoE) Insurance General Account PortfoliosFull-TimeBoston, MA or Springfield, MAThe OpportunityWe have an exciting transformational opportunity for a Director, Cash Clearing Center of Excellence (CoE), managing the end to end cash processing within the Insurance General Account Portfolios.The position will report to the Investment Management Operations within Investment services. In this role, you will work with key stakeholders including affiliated and third-party asset managers, third-party administrative service providers, controllership organization, and the investment management leadership team. You will be expected to become the subject matter expert in cash services with full ownership and a thorough understanding of the end-to-end model. You must also have the ability to understand accounting requirements, at a high level, related to trade classifications and treatment of assets within Accounting Book of Record  and downstream reporting. You must also be able to analyze and present cash clearing account reconciliation metrics.The team functions alongside other Centers of Excellence in Public, Privates, Mortgage Loans and Bank Loan Securities and has opportunities to contribute to the development of the Operations organization. This role offers an opportunity to be part of the team enabling administering over $250B of General Account (GA) portfolio operations end-to-end; through partnering with investment management, middle-office data management, and technology teams; actively monitoring exposures; managing risk; and managing a team of specialists. This leadership role will set direction for the team, contribute to the development of the vision, influence refinement of operating model and processes, and be a subject matter expert for operational matters. The Director plays a key role in the execution of projects to scale, automating and streamlining processes within the CoE. An additional critical responsibility is to manage resource planning and capacity analysis to utilize onshore and offshore teams to effectively deliver objectives for the CoE.The TeamThe team you will be managing is located across Boston, Springfield (MA).The team also includes a substantial offshore component.Investment Operations extends from relentlessly focusing on stakeholder satisfaction, to accelerating the adoption of automated, digital transaction processing and self-service tools. To this end, the team leverages technology and data to both reshape investment operational support and deliver differentiated stakeholder experiences.The ImpactLead direct teams to monitor cash positions within MassMutual’s investment and accounting book of recordEnable the teams to provide seamless operational execution on third party and affiliated managers’ transactions, including cash reconciliationsParticipate in discussions with critical stakeholders and enablers, including Technology (ETX) to define operating model, enable improvement projects and initiatives, digitizing and automation efforts to improve operational performanceEstablish and manage the CoE with key operating metrics and utilize an outcome-based performance and efficiency improvementMonitor work queues and ensure critical deliverables are met on time and with qualityLead/Manage multiple business teams across multiple locationsBe the escalation / point of contact for the team and for the broader investment management and operations teamsManage external investment managers and related servicers and measure performance using service level agreementsThe Minimum QualificationsBachelor’s degree8+ years experience investment operations, finance or accountingThe Ideal QualificationsThe ability to lead and manage projects from initiation to completion, ensuring timely and effective execution, and implementing quality management to drive change initiative effectivenessDemonstrated experience developing, leading and managing a diverse team, fostering a collaborative approach and strong partnership with a focus on attracting, developing and retaining talentProficiency in financial software and project management toolsExcellent problem-solving skills, excellent attention to detail, and a numerate, analytical approach are crucialStrong written and verbal communication skillsAble to work effectively and collaboratively within a small, dedicated team but also on a large local platformAbility to meet multiple deadlines by leveraging cross-functional teams with little direct supervisionCommitted to delivering the highest quality work product. Self-motivated, hard-working and operates with a sense of urgency and a strong attention to detailDemonstrated ability to drive process improvement and efficiencies through innovation and collaboration with colleagues and service providers.Experience with cash clearing account reconciliationWhat to Expect as Part of MassMutual and the TeamRegular meetings with the Investment TeamFocused one-on-one meetings with your managerNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource GroupsAccess to learning content on Degreed and other information platformsYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-MM1MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.