Endpoint Management Analyst at Commonwealth of Massachusetts

About MassArt:Founded in 1873 having celebrated its 150th anniversary in 2023 Massachusetts College of Art and Design (MassArt) is the nations first and only independent free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers doers makers educators innovators and leaders striving to shape the future through art and design. Weve spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Bostons hub of arts and culture along the Avenue of the Arts MassArt enrolls 2000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines as well as continuing education and youth programs. MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region nation and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds nationalities and roles.Job Description:Official Title: Endpoint Management AnalystWeekly hours:37.5 hoursSalary range: $73000 to $77000 annualFLSA Status: ExemptBargaining unit:APAGENERAL STATEMENT OF DUTIES:The Endpoint Management Analyst provides advanced technical support and systems engineering for endpoint devices and user-facing technologies across MassArts academic and administrative environments. This role supports a diverse ecosystem including Windows macOS iOS ChromeOS and related platforms ensuring secure efficient and scalable endpoint operations. The Analyst is focused on analyzing system health optimizing deployment processes managing application packaging and troubleshooting complex failures within the management tools. Serves as a technical lead for endpoint deployment security and automation.DUTIES AND RESPONSIBILITIES:Manage and support a fleet of Window PCs designing scalable solutions for configuration deployment policy enforcement and user experience across academic and administrative environments.Serves as the Subject Matter Expert (SME) for all Windows technologies Additionally a key resource providing Tier 3 backup and escalation support for the Apple environment and related desktop infrastructure.Serve as Primary administrator for endpoint deployment and management platforms such as KACE Intune and ChromeOS tools.Serve as the backup administrator for JAMF and Apple School Manager and support onboarding and integration of identity-based tools.Assist in the management of the software licensing server and applications for both Macs and PCs.Identify and remediate systemic issues affecting endpoint connectivity.Collaborate with Print Services and vendors (e.g. Xerox) to troubleshoot and support print infrastructure including Papercut multifunction copiers and large-format printers.Act as a contributing administrator for endpoint-related SaaS platforms such as Sophos (security) and CrashPlan (backup) ensuring reliable protection and recovery for PC users.Work with platform vendors to optimize service functionality and contribute to internal documentation for ongoing support and operations.Partner with Academic Technology and studio managers to coordinate software license deployments Windows upgrade planning and testing.Align software and OS update schedules with academic and administrative cycles providing proactive support for version-related compatibility or performance issues.Participate in roadmap planning for endpoint-related services collaborating with cross-functional teams on strategic initiatives.Provide advanced technical support and end-user assistance for endpoints devices and user-focused technology resources including software networks (wired wireless VPN) telecom services and enterprise systems.Respond to and resolve service tickets in alignment with departmental policies ensuring high-quality customer service.As necessary may provide functional supervision to contractors and students engaged in endpoint support.Perform additional duties as assigned by supervisor or Deputy Chief Information Officer.Apply for a JobApply for a Job for JAWS UsersCreate a ProfileCreate a Profile for JAWS UsersSystem RequirementsTell us about a friend who might be interested in this job.All privacy rights will be protected.Requirements:Required Minimum Qualifications:A Bachelors Degree or equivalent combination of education and directly related experience3 years of experience supporting working with a management system for Windows and macOS endpoints in an enterprise environment.Proficiency with endpoint management tools (e.g. Intune Jamf KACE) and scripting languages.Strong knowledge of endpoint security practices operating systems and application troubleshooting.Demonstrated excellent communication organizational problem-solving and follow up skills.Ability to work independently and collaboratively in a diverse campus community.Ability to work as a member of a team.Familiarity with Information Technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL)Experience with Google Workspace Active Directory Azure/ Entra ID and Office 365Prior experience with service desk software.Preferred Qualifications:Experience in Higher EducationCompTIA AITIL FoundationJamf 100 CertificateMicrosoft Certified: Endpoint Administrator Associate (MD-102) - Covers endpoint deployment policy configuration compliance security and support in Microsoft 365 environments.Additional Information:Please note MassArt:Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.Is not an E-Verify institution.Selected candidates must be eligible to work in the US at the time of employment complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19 Immigration Reform and Control Act of 1986.You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.Comprehensive Benefits (does not apply to contractor/student positions):When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.Want the specifics Please click here to view MassArt Benefits.MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race color religion gender gender identity or expression age sexual orientation national origin ancestry disability military status genetic information pregnancy or a pregnancy-related condition or membership in any other legally protected class.MassArt complies with all applicable federal state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.PLEASE APPLY FOR THIS OPPORTUNITY ON THE MASSART CAREERS PAGE TO BE CONSIDERED. SEE HERE TO APPLY.Application Instructions:Please provide a resume and cover letter.For additional inquiries related to the salary transparency please contact Human Resources at or Required Experience:IC Key Skills Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 73000 - 77000