EndPoint Support Analyst at Cencora

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsSummary:Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the order to provide optimum services and solutions these individuals partner with end user device engineers to understand user needs resolve problems and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies procedures and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.Position is available in 3-different locations: Brooks KY Columbus OH and Whitestown IN.Work Complexity: Provides complex maintenance and support for endpoint devicesWorks on multiple projects/work initiatives/tasks concurrently as team member sometimes as a technical lead Primary Duties and Responsibilities: Works with end user device engineers and customers (internal external and vendors) to understand users Endpoint Support requirementsProvides feedback regarding requirements and provides recommendationsProject/Task Planning:Participates or may lead short-term Endpoint Support project/task planning efforts with team members customers and other IT groups Provides input to cost/time estimatesDocuments discussion and agreementsDeployment:Coordinates the deployment of new or upgraded images software and hardware for multiple endpointsPlans and schedules the installation and deployment projectsParticipates in deployment of new or upgrade information technology and infrastructure projects including assisting co-workers and vendor partnersInstalls and performs repairs to hardware software and peripheral equipment following design or installation specificationsSubmits or updates configuration items within management tools Develops and documents procedures for performing configuration changes updates and upgrades Testing:May participate in the unit testing for new deployments or new components and remediates problemsProvides feedback or remediation approaches on new software performance and testingTechnical Support:Performs Level 2 and 3 issue assessment and resolution of problems working with manufacturers/vendors as needed Researches analyzes and recommends the implementation of software or hardware changes to rectify any problemsCreates temporary solutions until permanent solutions can be implemented Coordinates the resolution of escalated application hardware and software problemsEnsures that all technical resources are available for meetings that include video conferencingDocuments and reviews solutions to common problems and responses for frequently asked questionsBusiness Continuity & Disaster Recovery:Implements contingency plans including reliable backup and restore procedures as neededResearch/Evaluation:May participate in R&D POC effortsMay provide recommendations per customer feedbackPolicies Procedures and Standards:Adheres to policies procedures and standardsMakes suggestions for policies and procedures and standards for Endpoint operational processesInventory/Asset Management:Supports IT inventory/asset management processesTraining:May provide on-the-spot training to end usersIdentifies end-user training needsParticipate in the development of training materials as neededCoaching/Mentoring:Provides coaching and guidance to team membersRequired Skills and Qualifications:Bachelors Degree in Computer Science certifications or equivalent work experienceTypically has 3-5 years in functional position or related work experience education or trainingAdaptability:Intermediate (I): Handles multiple projects and duties simultaneously prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others reluctance to change. Fosters flexibility through cross-training and developmental work assignmentsCommunications for Results:Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information opinions and judgments. Handles conflict empathetically. Explains the context of inter-related situations asks probing questions and solicits multiple sources of advice prior to taking actionCustomer Service Orientation:Basic (B): Asks questions and conducts investigations in response to clients requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of ones actionsInformation Seeking:Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools techniques and sources to gather update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issueProblem Solving:Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization the situation and those involved. Escalates issues with suggestions for further investigation and options for considerationTeamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performanceThoroughness:Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submissionWhat Cencora offersWe provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAffiliated CompaniesAffiliated Companies: AmerisourceBergen Drug CorporationRequired Experience:IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Employment Type : Full-Time Experience: years Vacancy: 1