Technician II - Endpoint Services (Internal Applicants Only) at InsideHigherEd

Requisition:202500388STitle:Technician II - Endpoint Services (Internal Applicants Only)FLSA status:Non-ExemptHiring Salary:This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdfOccupational Category:Technical/Para-ProfessionalDepartment:Endpoint ServicesDivision:Information TechnologyOpen Date:12/15/2025Open Until Filled:YesEducational and Experience Requirement:Bachelor’s degree in a related field. Two years of experience in a related field. Working technical knowledge of endpoint devices, current operating systems (including Windows, MacOS), network protocols, Microsoft 365, printers, basic audio/visual systems and e-mail applications is required. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.Must be a current Sam Houston State University employee in order to be considered for this position.Nature & Purpose of Position:Supports and maintains desktops, mobile devices, and peripherals. Performs installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance.Primary Responsibilities:Installs, diagnoses, repairs, maintains, and upgrades hardware and equipment. Diagnoses and resolves level two escalated technical issues which includes working with end-users. Accurately documents all support activities and resolutions including categorization, prioritization, and troubleshooting steps. Coordinates and carry-outs physical moves of equipment. Coordinates and carry-out replacement of technology for computer replacement cycle. Helps maintain an inventory of workstations and related equipment. Supports development and implementation of modern technology projects and new hardware installations. Provides in-person, over-the-phone, email, and/or remote support. Performs all Endpoint Technician I duties. Performs other related duties as assigned.Other Specifications:Requires a working technical knowledge of managed and stand-alone computer applications, general understanding of Windows registry, file systems and networks. Must be able to read and understand technical manuals and procedural documentation. In addition, ability to conduct research into computer issues and products. Knowledge of advanced troubleshooting techniques and tools. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary. Some knowledge of project management best practices. Some knowledge of Active Directory. May update and document Information Technology Systems Management (ITSM) Knowledge Articles. Recommends process modifications and improvements to increase efficiency. Provide technical training and guidance to team members. Participate in after-hours on-call rotation to ensure endpoint device operations.Some travel is required. Special procedures sometimes require extended hours. May require driving and operating a university vehicle; therefore, a valid Texas driver’s license and acceptable driving record is required by the University’s insurance carrier. Must be able to lift up-to 50 pounds on a regular basis throughout a normal workday. Ability to gain and maintain Criminal Justice Information Services (CJIS) certification is required.Full Time Part Time:Full TimeQuicklink:https://shsu.peopleadmin.com/postings/45790EEO Statement:Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.Annual Security and Fire Safety Report