Energy Advisor Customer Care Agent at AdNet AccountNet

Job Title: Energy Efficiency Customer Care AgentJob Description:Our client a leader in utility energy efficiency programs is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.Key Responsibilities: Process energy incentive applications reviewing for eligibility. Provide inbound and outbound support to applicants and program participants via phone and online chat Perform back-office processing in support of utility clients and their customers Achieve daily weekly and monthly performance metrics and quality standards Maintain confidentiality of client and customer information Perform data-intensive tasks accurately while meeting deadlines Adapt quickly to process changes and contribute to team problem-solving efforts Qualifications & Skills Required: Proficiency in MS Office applications (Word Excel PowerPoint Outlook) Strong data entry skills and attention to detail; ability to type 4550 WPM Excellent analytical writing and communication skills Ability to collaborate effectively with internal staff clients and vendors Strong problem-solving skills and the ability to analyze situations and recommend solutions Flexible and adaptable able to handle multiple priorities in a fast-paced environment Positive attitude high energy and enthusiasm for helping program participants Ability to work independently and in a team environmentHigh school diploma or GEDExcel and database navigation skills are required Preferred Experience: Experience in application processing customer service and a fast-paced environmentAdNet is built on the foundation of unconditional Acceptance and Belonging in our practices processes and relationships.Required Experience:Unclear Seniority Key Skills Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics Employment Type : Full-Time Experience: years Vacancy: 1