Enforcement Operations Specialist, Fraud & Scams at Eastridge Workforce Solutions

Enforcement Operations Specialist, Fraud & Scams

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking an Enforcement Operations Specialist, Fraud & Scams to support our client's team. The hourly rate for this position is expected to be between $120.00 120.00 per hour, depending on geographic location, experience and other qualifications of the successful candidate. Employment Type: Temporary, approximately 6 months.

Location: Remote (San Francisco preferred, flexible)

Job Summary

• Support the Safeguards team's Strategic Response and Escalations function, reviewing user interactions for fraud and scam-related policy violations
• Assess credibility, scope, and severity of fraud and scam activity across user exchanges
• Apply established referral criteria to escalate cases to appropriate internal and external parties, ensuring timely, complete, and accurate documentation
• Build subject matter expertise in fraud and scam policy areas, including adjacent violation types
• Support general enforcement work across the full range of policies as team needs require
• Apply established workflows and referral thresholds with precision, escalating ambiguous cases rather than resolving them unilaterally
• Maintain rigorous case records and reasoning that can withstand legal, regulatory, and external review
• Collaborate with Strategy Analysts, Policy Managers, Threat Intelligence Investigators, and Legal to identify emerging fraud trends, flag policy gaps, support classifier refinement, and adapt referral criteria as the landscape evolves
• Handle customer communications and appeals related to policy enforcement
• Contribute to post-incident reviews and help translate cases into process improvements
• Triage and respond to cross-functional requests

Requirements

• Sound, defensible judgment on high-stakes decisions where criteria don't fully resolve the case
• Ability to work steadily with sensitive or disturbing material
• Quick learner, adaptable to changing environments
• Proactive with strong independent work capability
• Consistently meets deadlines under time pressure
• Exceptional verbal and written communication skills, particularly for external-facing writing
• Strong collaborative instincts and judgment on when to escalate
• Keen attention to detail and systematic approach to complex tasks
• Genuine interest in AI safety and ethical technology development
• Preferred: experience with fraud investigation, Trust & Safety, content moderation, threat assessment, crisis response, intelligence analysis, or law enforcement referral workflows

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.