Engagement Manager at Medallia, Inc.

OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together. Bring your whole self. About This Role:We are seeking a highly motivated and experienced Engagement Manager to join our Professional Services team. The ideal candidate will be responsible for managing client relationships, overseeing project delivery, and ensuring client satisfaction. ResponsibilitiesServe as the primary point of contact for clients, building and maintaining strong relationshipsManage the full lifecycle of professional services engagements, from project initiation to successful completionDevelop and execute project plans, ensuring projects are delivered on time, within scope, and within budgetCollaborate with internal teams (sales, product, engineering) to ensure seamless project delivery and client satisfactionIdentify opportunities for account growth and work with sales to expand our servicesProvide regular project updates and reports to clients and internal stakeholdersMitigate risks and resolve issues that may arise during project executionContribute to the continuous improvement of our professional services methodologies and processesAbility to explain technical concepts to broad audiences QualificationsMinimum Qualifications:5+ years of SaaS project management or implementation experienceDemonstrated ability to manage complex projects and multiple priorities simultaneouslyStrong client-facing skills with a track record of building and maintaining strong client relationshipsPreferred Qualifications:Knowledge of CX or contact center technologies and platformsExcellent communication, interpersonal skills and attention to detailAbility to consult client on best practices, pros / cons of particular project paths, and drive toward an outcome focused strategyPMP or other relevant project management certificationBachelor's degree or equivalent experience Medallia is committed to equal pay and transparency. The annual base salary range for this position is $91,000-$138,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.