Engineer II IT Systems at Microchip

Are you looking for a unique opportunity to be a part of something great Want to join a 17000-member team that works on the technology that powers the world around us Looking for an atmosphere of trust empowerment respect diversity and communication How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization We offer all that and more at Microchip Technology Inc.People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchips nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development values-based decision making and strong sense of community driven by our Vision Mission and 11 Guiding Values; we affectionately refer to it as the Aggregate System and its won us countless awards for diversity and workplace excellence.Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.Visit our careers page to see what exciting opportunities and company perks await!Job Description:Microchip Technology Inc. is seeking an Engineer II IT Systems to join our team in San Jose. The successful candidate will be responsible for a broad range of Tier-2 Desktop Support activities ensuring timely resolution of end-user IT issues. This role requires close collaboration with our Tier-1 and Tier-3 IT teams. The position is primarily based at our San Jose - Fortune St. facility with additional responsibility for providing support at our First St. and Holger locations. Occasional travel to these facilities will be required.Responsibilities:Provide daily technical support to employees for internal desktop systems hardware and software as well as basic support for network server and storage infrastructure for approximately 175 users.Support of ITAR/CU facilities and users.Install configure and troubleshoot Windows XP 7 10 and 11 operating systems workstations smartphones and network equipment in a heterogeneous environment.Operate and maintain the companys internal data communication systems across multiple platforms and protocols including VoIP.Provide support for virtual and physical servers running Windows Server versions 2008 R2 through 2022.Manage user and computer objects in Active Directory.Perform Windows imaging for break-fix scenarios and new computer deployments.Analyze install modify and support operating systems databases or utility software.Conduct routine backup operations for the Fortune facility.Provide support and troubleshooting for basic Unix/Linux requests and issues.Assist the Information Services Support Manager in standardizing organizational processes procedures and policies.Participate in the development of information technology and infrastructure projects as needed.Provide remote support for a limited number of home users.Travel to other Microchip facilities in North America may be required.Requirements/Qualifications:Bachelors degree in Computer science or equivalent with a minimum of 2.5 years of experience in an IT support environment.Must be a US Citizen or Permanent residenceExcellent customer service and communication skills.Ability to support multiple users simultaneously.Positive attitude and a proactive solution-oriented approach.Ability to work effectively in a high-pressure fast-paced environment with over 250 users.Comfortable working within a tiered support structure.Strong experience with Windows 11 Active Directory and Office 365 in a heterogeneous environment.Strong technical aptitude and proven problem-solving abilities.Preferred Skills:Solid Leadership skillsITIL Foundation V3 or V4 certification.Familiarity with the ServiceNow ticketing system.Experience supporting engineering lab environments.Previous experience with Microchip Desktop Support Systems.U.S. Export Controls Requirements: This job requires access to technology materials software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).Travel Time:0% - 25%Physical Attributes:Carrying Feeling Handling Hearing Seeing Talking Works Alone Works Around OthersPhysical Requirements:Regular business hours; 60% sitting 20% standing 20% walkingPay Range:We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay restricted stock units and quarterly bonus addition to these components our package includes health benefits that begin day one retirement savings plans and an industry leading ESPP program with a 2 year look back feature. Find more information about all our benefits at the link below:Benefits of working at MicrochipThe annual base salary range for this position which could be performed in California is $68640 - $163000.**Range is dependent on numerous factors including job location skills and experience.Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.For more information on applicable equal employment regulations please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes. Key Skills Clerical,Abinitio,Chiller,Application Engineering,ELV,AV Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 68640 - 163000