Manager of Credential Based Training at Tennessee Board of Regents

MOTLOW STATE COMMUNITY COLLEGEis accepting applications for the following position:Manager of Credential Based Training Campus: AnyPosition number: B99881Salary: $48235 to $51235Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee 401K plan with match thirteen paid annual holidays in addition to annual and sick leave days health and dental insurance tuition discounts and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.General Function:Oversees the infrastructure platforms and initiatives that support non-credit Business-to-Consumer (B2C) growth and consumer training programs. This position serves as local administrator for multiple learning and enrollment systems curates third-party offerings executes go-to-market plans and ensures a seamless learner experience. The Manager also collaborates across departments to support Business-to-Business (B2B) growth contributes to proprietary course production and maintains operational excellence to expand community engagement and non-credit enrollment.Minimum Qualifications: Bachelors Degree earned from a regionally accredited institution and at least three years of experience in higher education workforce development training or related B2B/B2C marketing roles.Preferred Qualifications: Masters Degree earned from a regionally accredited institution and at least five years of experience in higher education workforce development training or related B2B/B2C marketing roles including at least two years of experience with platforms such as CampusCE Slate Wrike or comparable systems.Major Duties and Responsibilities:Administer maintain and support workforce development software platforms at the unit administration and superuser level including CampusCE Slate CRM Wrike MedCerts and various LMS systems. Acts as backup unit administrator and superuser for Google Coursera Handshake YouScience Big Interview Desire2Learn (D2L) and ed2go. Coordinate with the institution level software owners or administrators IT unit and vendors to ensure proper configuration updates and troubleshooting for each system while maintaining data accuracy and security. Collaborate with institution level software owners or administrators Institutional Marketing unit IT unit consultants and administrative staff to resolve technical issues and align system functions with institutional and workforce development goals.Develop refine and document processes to support scalability and compliance in non-credit programs.Curate package and execute third-party non-credit or credential based course offerings for consumer markets.Implement go-to-market initiatives including events campaigns and digital engagement strategies in collaboration with Institutional Marketing unit.Manage consumer enrollment onboarding and customer service processes to ensure positive learner experiences.Collaborate with B2B workforce staff to support shared initiatives and platform needs.Provide performance reporting and insights to guide leadership in decision-making.Support proprietary course production by contributing to planning coordination and launch execution.Build cross-functional relationships with Business & Finance Academic Affairs and Student Success to integrate non-credit or credential-based training with institutional goals.Other duties as assignedKnowledge Skills and Abilities:Ability to provide effective training in an individual or group setting in a classroom or virtually through a digital platform such as Zoom or Teams.Communicate effectively both in writing and verbally with students fellow employees college administrators community leaders industry partners and other stakeholdersMust be proficient in interfacing with a diverse group of clients and contribute to maintaining effective stakeholder contacts. Must be able to serve as a liaison with other departments and outside agencies and/or employers. Interface with high-level staff such as CEOS Presidents and Vice Presidents.Demonstrate the ability and willingness to handle new assignments changes in procedures and business requirements and identify what needs to be done and take appropriate action. Complete assigned work: meet deadlines without reminders or follow-up from supervisor or others and perform work conscientiously with a high degree of accuracy.Work effectively and productively as a team member keeping others informed of pertinent information. Treat others with respect maintaining a spirit of cooperation. Use diplomacy and tact in dealing with difficult situations or people and be receptive to constructive feedback.Knowledge of workforce development higher education operations and non-credit training models.Knowledge of CRM LMS E-commerce and digital marketing platforms.Skill in project management process improvement and cross-platform integration.Skill in developing and executing go-to-market plans for consumer markets.Skill in data analysis reporting and the use of insights to inform decisions.Ability to ensure high-quality customer service learner satisfaction and retention.To ensure consideration interested applicants must submit an application transcripts and resume online with application submission.Human Resources Office Dept. 200Motlow State Community CollegeTelephone TDD )E-mail: Website: Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA EmployerMotlow State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin sex disability age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.Required Experience:Manager Key Skills Car Driving,Apache,Import,Back Office Operations,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 48235 - 51235