Technical Service Delivery Lead (XSIAM) - Remote (Sandy Springs) at Palo Alto Networks

Our MissionAt Palo Alto Networks, were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are, youre in the right place.Who We AreThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job DescriptionThe TeamAs part of the Unit 42 Managed XSIAM organization, the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive, white-glove guidance that enhances their detection, investigation, and response capabilities.Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.Job SummaryThe Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customers environment, ensuring seamless delivery and exceptional customer experience.Key ResponsibilitiesValue Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customersCollect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use casesAdvise customers on best practices for alert tuning, data onboarding, and correlation optimizationDrive continuous improvement in customer security posture and measurable time-to-value outcomesOperational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality deliveryLead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetingsTranslate complex detection and response concepts into actionable guidance for diverse audiencesCollaboration & Enablement: Partner with Unit 42s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignmentCollaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiencyChampion customer needs internally, advocating for enhancements and escalations where neededContribute to documentation, best practices, and scalable frameworks for the Managed XSIAM serviceQualificationsPreferred Qualifications5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboardingDemonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environmentsExcellent communication skillsable to explain complex security concepts clearly to both technical and non-technical audiencesAnalytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needsDeep curiosity and a growth mindsetcomfortable learning and adapting to evolving technologies and detection methodologiesBachelors degree in Computer Science, Information Security, or a related field or equivalent military experienceAdditional InformationSalary DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Our CommitmentWere problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.