Enrollment Specialist at The Training and Education Fund

Enrollment Specialist

Reports to: Enrollment Services Coordinator

Employment Status: Full-Time; Hourly; Non-Exempt

Compensation: $19.25/hour

Benefits: Fully paid family health and welfare plan, including Medical, Dental, Vision, and Prescription; Short-Term Disability; Pension contribution; optional 401K plan; generous PTO; reimbursement for travel.

Location: In-person; Pittsburgh office

About Our Organization: At The Training and Education Fund, we are committed to empowering Frontline health care workers with the skills and knowledge they need to reach their individual goals and provide high quality care. We are innovators, educators, and problem solvers with focused expertise in developing engaging content and delivering it efficiently and effectively. We are fully committed to diversity, equity, and inclusion.

Responsibilities:

• Become proficient in Salesforce (computer software), database functioning, and tracking systems
• Provide accurate and complete information to referrals; making outbound calls and receiving inbound calls
• Schedule referrals for educational sessions
• Troubleshoot barriers to customers participation in educational opportunities
• Assist direct care workers in enrolling in healthcare insurance in the Pennie system
• Participate actively and collaboratively as part of the customer service team
• Provide excellent customer service to participants, clients, and other stakeholders
• Complete administrative functions as needed, including but not limited to outbound recruitment and marketing
• Keep accurate records of trainee interactions and resolve trainee issues or complaints with professionalism and in a timely manner
• Perform additional duties and projects, as needed, to ensure overall functioning of the work

Essential Skills/Attributes:

• High school degree or GED required.
• Bilingual applicants are highly desired, Spanish preferred and will be given special consideration.
• Aptitude and significant experience working on a computer.
• Proficient in Google and Microsoft programs.
• Experience using Salesforce is preferred, but not required.
• Strong verbal and written communication skills.
• Experience working with people with disabilities, in health care, or in-home care a plus.
• Experience working in customer service, particularly in an office setting, is highly desired.
• Experience working for a labor union or social justice organization is desirable.
• Being Pennie certified is highly desirable; must be willing to become Pennie certified, if not currently.

Schedule:

• Daytime schedule
• Monday to Friday