Entegral Associate Customer Delivery Manager Remote at Enterprise

OverviewEntegral is seeking a motivated adaptable career-minded teammate who would like to utilize their skill set in a thriving agile-methodology environment. We offer competitive career advancement opportunities a comprehensive benefits package and promote a work-life balance. Were in search of talented people who are inspired by big challenges driven to learn and grow and dedicated to making a meaningful difference.ABOUT THE ROLEThe Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing and integrating SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of Delivery from discovery to onboarding and includes consultation project management integration testing and training. As a customer-facing self-starter experience in critical thinking project management UI and API product implementation this role plays a critical role in ensuring Entegral is the best in class SaaS organization.ABOUT ENTEGRALEntegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops insurance providers and other industry professionals around the world. Owned by Enterprise Mobility the worlds largest car rental provider and operator of the Enterprise Rent-A-Car brand Entegral complements the value of Enterprises acclaimed Automated Rental Management System (ARMS) software by increasing efficiency throughout the claims process.We are a global organization that strives to provide an inclusive environment where all employees can thrive. Our products reflect the diversity of our team and we work to ensure that our products meet the needs of all of our customers. At Entegral we recognize the value of diverse perspectives in everything we do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs benefits and initiatives that are integrated into the fabric of how we work every day. We refine and challenge our Agile mindset through various communities of practice days of development and innovation days.Our culture values diversity engagement and discovery and we welcome you to join our team.WHAT WE OFFEREntegral is an equal opportunity employer committed to hiring a diverse workforce.The compensation information below is provided in compliance with job posting disclosure requirements in New York.Pay Range: $68500 - $82200Actual base pay will depend on varying circumstances including the position location individual qualifications market finances and other operational business needs. Depending on the position compensation may also include bonuses.Entegral also offers a benefits package including paid vacation paid parental leave sick leave and flex days; medical dental and vision insurance benefits; dependent spending account health savings account life and disability insurance; fertility benefits Employee Assistance Programs; profit sharing and 401(k) employer match.ResponsibilitiesManage multiple medium deliveries and assists with medium to large complex global SaaS API integrations and UI implementations to completion ensuring customer relationship success working with multiple resources and managing project teams effectivelyCreates and manages work plans to deliver contractually defined implementations in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessibleServe as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure working with senior management to implement solutionsCoordinate and/or execute the completion of software setup configuration with project resources ensuring deliverables and configurations are on time within budget and meet quality standardsCoordinate and facilitate customer user acceptance testing and product training with customer stakeholders and usersManage software launch activities with the customer Product IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveriesConduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success Customer Delivery team and throughout the global enterpriseEqual Opportunity Employer/Disability/Veterans#LI-REMOTEQualificationsRequired:Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the futureMust be minimum 18 years of ageBachelors degree or Technical/Vocational Degree2 years of customer delivery/ customer software integration experience in the SaaS sector including the following:Managing multiple small to medium API Customer IntegrationsIdentifying implementation success factors configuring and testing API Integrations and UI productsImplementing and testing system integrations between multiple internal and external environments and productsCapturing and sharing key integration decisions and insightsControlling project scope quality & timelineManage customer onboarding user implementation and post-launch monitoring2 experience working hands-on with development teams and product managers in an Agile frameworkExperience with Google Suite MS Office ProductsExperience working with JIRA Confluence LucidChart and other enterprise collaboration tools2 years experience managing Alpha/Beta/General Availability enterprise SaaS customer product offeringsMust be able to work 8:00am - 5:00pm CTMust be located in one of the following locations: IL MO or WIMust live within a 50 mile radius of Madison WIQualified Candidates Should Also Possess:Strong communication skills both written and verbalStrong organizational skills and ability to multitaskAbility to work cross-collaboratively with cross-functional teams in a matrix environmentProven ability to manage complex team dynamicsSkills at receiving & acting on constructive criticismAbility to thrive in adaptable environmentsRequired Experience:Manager Key Skills Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation Employment Type : Full-Time Experience: years Vacancy: 1