Enterprise Customer Success Manager at Invicti Security

Who You Are:Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2 years of SaaS Customer Success or Account Management experience. Youre the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invictis customer base.Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you all clients in your portfolio consistently realize the value of their investment ultimately driving adoption and outcomes leading to renewals expansion and advocacy.What Youll Be Doing:Leading all post-sales activities for Invictis customers through strong relationship-building product knowledge planning and executionActing as the voice of the customerWorking cross-functionally with Sales Marketing Product Engineering and Development Teams to ensure consistent and strong customer messages are embedded within everything we doRetaining long-term partnerships by independently renewing and expanding successful customersDominating quarterly metrics concerning customer retention price increase and upsellingEstablishing and overseeing customer adoption training and development of best practices to continually drive incremental value and return on the customers investmentConducting Quarterly Business Reviews in order to drive positive customer outcomesIndependent analysis of data in order to discover insights that drive recommendations for clientsTracking accounts to identify churn risks and working proactively to mitigate such risksWhat Youll Need:If located in Austin you need to be available to go into the office three days per weekA minimum of 3 years of experience within a Customer Success Account Management or SaaS Sales roleExperience building relationships with enterprise-level clientsFamiliarity with managing customer renewals and upsellsStrong presentation meeting facilitation and written communication skillsExcellent time management and organizational skills with the ability to track numerous detailsDesire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clientsWillingness to travel to customer locationsWhy Invicti:Your Health & Wellness Matters:Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care vision and dental premium costs. For dependents we contribute 75% of the health care and 50% vision/dental premium cost so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.Employee Assistance Program: Support Counseling services - 24/7 Life Coaching Dependent Care Elder CareFinancial & Legal Support Wellness Coaching New Parent Support and moreParental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vestingWe Value Adult/Life Balance:Hybrid or Remote Working: If you are local to one of our office locations you can work a hybrid office/home scheduleDiscretionary Time Off: Take time away from work when you need it (subject to manager approval). No accruals no fixed allocation of vacation days.Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal daily activities to refresh and rejuvenateVolunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choiceWe Value You:Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growthAt Invicti we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race religion gender age ability sexual orientation or any other aspect that makes you unique. Were all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry. Required Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1