Enterprise Customer Success Manager Key Accounts at LTV

At were redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.Our platform enables brands to communicate with their audience in a natural and contextually relevant manner driving higher engagement and conversion rates. While increasing LTV and driving measurable growth we help brands stay focused on what matters most - the customer.Why join usWere a fast-moving team building a high-growth company thats transforming the e-commerce industry. As an early team member youll play a key role in shaping both our product and the future of e-commerce with the opportunity to grow alongside us.What youll doAs our Enterprise CSM youll own the relationships with our largest e-commerce brands - think Backcountry Fabletics J. Jill and others - and serve as a strategic advisor to help them reinvent their email marketing from the ground up. Youll partner closely with our product AI and strategy teams to help brands implement and scale AI-first high-performance retention workflows.Own a portfolio of our highest-value clients across DTC and omni-channel e-commerceDrive onboarding implementation and long-term success with platformPartner with clients to build efficient AI-enhanced email strategies that 10x output with minimal operator inputAnalyze performance and optimize for higher engagement conversions and Revenue per SendEducate clients on best practices cutting-edge workflows and whats working across our customer baseGather feedback and act as the internal voice of the customer - informing product features and go-to-market strategyDeliver proactive support strategic check-ins and high-touch communication that reinforces valueHelp build scalable systems playbooks and tooling for success as we grow the CS orgWhat were looking for (ideally)3-5 years experience in Customer Success Account Management or Strategy roles at e-commerce SaaS or MarTech companiesDeep familiarity with e-commerce retention channels especially email (Klaviyo Postscript Attentive etc.)Experience working with large-scale DTC brands ($50M$500M GMV)Understanding of AI/automation trends in marketing - comfortable helping brands evolve from legacy workflowsAn AI-first operator - your default instinct is to use AI to solve problems streamline workflows and unlock leverage at scaleAnalytical mindset - you can read performance data identify opportunities and communicate insights clearlyExcellent communication skills - youre comfortable advising VP/C-suite clients and leading strategy callsStrong ownership mentality with a bias for action and continual optimizationCompensation BenefitsBase depends a lot on the person but we reward A players Equity includedIf youre curious ambitious and hungry to build something big feel free to email our founder directly - wed love to hear from you.Required Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1