Enterprise Device Support Analyst at World Market

Who We AreFor over 60 years we have curated a unique marketplace filled with inspiring finds for the home decorator entertainer and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor we offer a high-quality assortment at a great value you wont find anywhere else. And while diversity of products is critical to our success as a retail brand it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individuals contribution and unique perspective matter and inspire us to be inclusive collaborative open-minded adaptable honest and respectful.What Youll DoWe are seeking an Enterprise Device Support Analyst to join our Technology Support team ensuring seamless management and administration of enterprise devices across 247 stores two distribution centers and the corporate office in Alameda California. This role specializes in enterprise device administration including but not limited to:Spectralink 95 series phonesZebra ET40s TC52s MC9300Zebra ZQ630 printersHP wireless and wired printersLexmark printersMicrosoft Windows and Apple MacOS laptops/desktopsSample house and Creative Studio DevicesPartnering with vendors and managed service providers across the aboveOther devices as identified and added to EDM teamThis position provides technical expertise troubleshooting and device lifecycle management while maintaining security compliance and system optimization across a diverse technology ecosystem. Additionally this role supports training and staying current with new Android versions and emerging technologies.Responsibilities:Manage and maintain enterprise devices across stores distribution centers and corporate offices.Provide Level II support for escalated incidents and request fulfillment ensuring timely resolution for field and home office associates.Monitor troubleshoot and optimize device connectivity network performance and system integrations.Proactively respond to Level 1 & Level 2 tickets incidents and continuous improvement projects.Partner with network engineering for advanced troubleshooting and infrastructure enhancements.Lead hardware/software configuration security compliance patching and monitoring.Contribute to automation and workflow optimization through scripting (PowerShell Python).Ensure proper administration of Active Directory Office 365 Azure Intune Exchange Online and SharePoint.Support mobile device management (MDM) solutions and Android/iOS troubleshooting.Assist with vendor escalations and collaborate with third-party technology providers.Participate in 24/7 on-call rotations for critical support needs.Document and maintain runbooks knowledge base articles user guides and troubleshooting procedures.Other duties as assignedWhat Youll BringBachelors degree in Engineering Information Technology or related field.Minimum 2 years of experience in IT support enterprise device administration or service desk engineering.Strong understanding of enterprise systems including networking cloud services and endpoint security.Proficiency in Microsoft 365 applications and administration.Familiarity with Android/iOS device configuration and MDM integration.Basic networking expertise: TCP/IP LAN/WAN DHCP DNS routing wireless networks.Experience troubleshooting printers POS systems desktops/laptops and mobile devices.Excellent customer service mentorship and communication skills.Preferred Certifications: ITIL CompTIA A Network Security Microsoft certifications.Why Youll Love ItUp to 30% employee discount and product sample sales!A fun and supportive work environment where you feel welcome and safe.A culture of inclusion that empowers you to be your best authentic self.Opportunities to make an impact through your passions.Wellness Program including virtual fitness classes personal health advocates coaches gym discounts and more.Accrued Vacation Sick Time and Personal Holidays.Eligible employees offered Medical and Dental Insurance Vision Coverage 401(k) Savings Plan Commuter Benefits Employee Assistance and more.CA Pay Range is $32 - $36 hourly. #LI-LO1#LI-OnsiteFull time and Part time associates are eligible to participate in the Companys 401(k) retirement savings plan after three (3) months of service. All associates earn paid sick leave.In addition Full time associates receive vacation and paid holidays. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical Dental Vision Prescription Drug Life Insurance Flexible Spending Commuter Benefits and Employee Assistance. If you need reasonable accommodations to complete the on-line application please contact the Human Resource Department:Phone: 1-Email: This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason please use the apply button below to complete an application and upload your resume.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws which depending on your location may include the Fair Credit Reporting Act the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.An Equal Opportunity EmployerIt is the policy of World Market LLC. to recruit hire train promote transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race color creed religion national origin age sex gender identity genetic information marital status lawful alien status sexual orientation physical or mental disability citizenship status veteran status employment status or any other basis prohibited by applicable law.Required Experience:IC Key Skills IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 32 - 36